Job Title: 2nd Line Support Engineer
Location: Dudley, UK
Salary: Up to £32,000 per annum
About the Role:
Chapman Tate Associates are excited to partner with a leading Managed Service Provider (MSP) in Dudley to find a talented 2nd Line Support Engineer. If you have a passion for technology and a knack for problem-solving, this could be the perfect opportunity for you!
Key Responsibilities:
* Provide 2nd line support for a range of IT issues.
* Manage and troubleshoot Microsoft 365, Azure, and Active Directory environments.
* Assist with networking tasks, including configuration and maintenance.
* Collaborate with the 1st line support team to ensure seamless issue resolution.
* Maintain detailed documentation of support activities and solutions.
Key Skills and Experience:
* Proven experience in a 2nd line support role.
* Strong knowledge of Microsoft 365, Azure, and Active Directory.
* Basic networking skills (e.g., TCP/IP, DNS, DHCP).
* Excellent problem-solving abilities and attention to detail.
* Strong communication skills and the ability to work well in a team.
Benefits:
* Competitive salary up to £32,000 per annum.
* Opportunity to work with a dynamic and supportive team.
* Continuous professional development and training opportunities.
* Flexible working environment.