Deputy Performance and Operations Manager
Band 6
Main area Administration Grade Band 6 Contract Fixed term: 12 months (N/A) Hours Full time - 37.5 hours per week Job ref 387-S8574-TJ
Site Bristol Dental Hospital Town Bristol Salary £37,338 - £44,962 pa pro rata Salary period Yearly Closing 15/04/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
The Bristol Dental Hospital are looking for a Deputy Performance and Operations Manager (DPOM) to join their team for a 12 month fixed term/secondment.
This is an exceptional opportunity to take on a challenging, high-profile role within the Division of Surgery. Based in Bristol Dental Hospital, the post holder will be responsible for the day-to-day operational management of the Patient Access Department or The Admissions Department. Working with the Performance & Operations Manager, the successful candidate will play a pivotal role leading a team of administrators, whilst working closely with clinical and management teams.
The successful candidate will ideally have a strong operational background working within healthcare and can communicate effectively with staff and patients. They should demonstrate strong leadership skills, positivity, resilience, and enthusiasm.
A proven track record in delivering service improvements would be advantageous, and a passion to improve patient care is essential. In return you can expect to work in a fast-paced environment, working with a variety of clinical and non-clinical staff, in a role which is challenging but rewarding.
Main duties of the job
Reporting to the Performance and Operations Manager (POM); the post holder will manage, motivate, and develop the team of staff providing administrative services, as well as providing day-to-day operational management for the allocated clinical departments. This is to include the management of budgets, Health & Safety, and all aspects of Human Resources within their areas of responsibility. The post holder will contribute to the delivery of challenging performance targets through effective communication and liaise with staff across the Trust as well as organising and analysing complex data.
Person specification
Qualifications and Training
* Supervisory or Management Qualification to post-graduate level or equivalent experience
Skills and Abilities
* Able to coach and develop others
* Able to empower others
* Organisational skills
* Knowledge of clinical services
* Ability to identify and implement service techniques
* Confident and approachable style
* Resilience and ability to deal with difficult situations
* Credible with staff at all levels
Knowledge and Experience
* People Management – appraisals, managing poor performance, misconduct, organisational change, and staff selection & recruitment
* Managing teams to meet deadlines, targets and changing priorities
* Experience of managing outpatients’ performance and access targets
* Experience of managing elective, non-elective, and emergency patient pathways
* NHS Experience
* 2 years direct line management experience (a team of 6 or more)
* Project Management
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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