Hours: Full time, 37.This is a multi site role covering the Domiciliary Care services in Bristol and North Somerset. You’re an experienced leader in domiciliary or community care, and you thrive on managing complexity in a fast-moving, multi-site setting. At St Monica Trust, we’re offering you the opportunity to lead with purpose as our Registered Care Manager.
Lead across multiple sites, managing diverse teams and services under one CQC registration.
Make a tangible impact, ensuring that every resident receives outstanding care while maintaining operational excellence.
Be part of an organisation with over 100 years of history in care, built on values of Connection, Contribution, and Choice.
You’ll take ownership of service delivery, compliance, and growth, working closely with senior leadership to ensure our care services run smoothly and efficiently. From developing care teams to delivering service improvements, you’ll combine strategic thinking with hands-on leadership.
Reporting to the Service Support Manager and Care Director, you’ll oversee a multi-site service under a single CQC registration. Leading and managing our domiciliary care teams, including Deputy Care Managers and Care Leads.
Ensuring care team members are fully trained, supported, and empowered to deliver exceptional care.
Building strong, supportive relationships with residents, families, and staff.
Being a key contact for safeguarding, audits, and compliance with CQC regulations.
Has experience managing domiciliary or community care services across multiple sites.
Thrives in a fast-paced environment, with the ability to adapt and deliver in a dynamic care setting.
Holds NVQ Level 4 in Social Care (Level 5 or higher is preferred).
Has a strong understanding of CQC regulations and experience overseeing audits, safeguarding, and compliance.
Brings a passion for working with older people, including those with disabilities or dementia.
Exceptional communication, leadership, and problem-solving skills are essential, as you’ll build strong relationships with residents, families, and teams while driving excellence in care.
We’ll invest in your professional growth, offering opportunities to further develop your leadership and management expertise. Be an ambassador to all those you work with, and care for, living the values of St Monica Trust creating communities where older people flourish and actively engaging with our 10 year strategy plan.
To be registered with the Care Quality Commission as the Domiciliary Care Manager.
Line manage the Deputy Domiciliary Care Managers, and the Domiciliary Care Leads (as relevant to an allocated village).
Ensure through oversight that care team members are suitably qualified and trained to deliver safe and effective care to our residents.
Be the key point of contact for residents and their family/friends with enquiries related to their care.
Have the ability to raise as appropriate safeguarding notifications to the associated local authority and CQC for any notifiable incidents within the services.
Have the ability to receive and act on feedback, complaints, concerns and compliments in a timely manner while striving for customer excellence.
Maintain up to date knowledge of the care sector developments, specialist care expertise, demographic and/or political changes and trends that may affect service provision.
This will include the establishment and reporting of performance data as required. Develop and maintain clear channels of communication between colleagues across the facilities services (housekeeping, catering and maintenance etc.) Working knowledge and understanding of the CQC Regulations and the Essential Standards of Quality and Safety, Infection Control, Medication, GDPR, NMCs standards and guidance and the Mental Capacity Act.
NVQ Level 4 or equivalent in Social Care.
Management role within a community care or domiciliary care environment ideally across a multi-site business.
People management skills preferably within a remote management situation.
Confident with using IT Word, Excel, Outlook and electronic systems to over see recruitment, incident and accident reporting, electronic care planning.
Experience of working with older people, those with a disability, and/or dementia in a supervisory/management capacity
Evidence of maintaining own knowledge of legislation, regulatory and industry developments
The ability to audit services in line with the trusts policy and procedures, which will enable external inspections of the services to be compliant.
Conducting service reviews and report writing.
Specialist skills and experience in dementia.