Customer Service Assistant – Alderley Edge
Hourly Rate: £13
Working Hours: 5pm – 9pm. 4 shifts per week
Vita Student
Our next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to help us deliver both on & off-site events.
Responsibilities
* Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
* Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
* Be on hand for questions which may arise.
* Ensure our facilities are being looked after respectfully by residents & guests.
* Deliver solutions to issues or challenges that may arise.
Event Management
We run our resident experience events 5 nights a week (days may vary Monday - Sunday). On-Site events can include activities such as cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host off-site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:
* Promote events, garnering resident interest and confirming guest list attendance.
* Prepare & deliver events with a lively and vibrant approach.
* Close down events, cleaning and tidying all equipment and products as required.
Additional Responsibilities
* Clean and maintain all communal areas to high standard throughout the shift.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
* Be a point of contact for any potential incident or emergency that may occur onsite.
* Manage & store parcels correctly to allow students to easily access deliveries as required.
Professional Experience
* An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
* Event management experience would be a significant advantage, however full training is provided.
* We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
* Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* Adaptability, creativity & positivity.
* Resilience, with an ability to effectively navigate unexpected situations.
* Our Customer Service Assistants need to be able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Must be willing to handle and work with alcohol products when events demand.
* Flexibility: Our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Benefits
* Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
* Your Birthday – Employees can take their birthday off work.
* Perkbox – Access to a Perkbox account for lifestyle perks.
* Royal London Pension – Vita Group contributes 3% of salary to your pension pot.
* Parties & Events – Hosting parties and events each year.
* Recognition Programmes – Various recognition schemes for employees.
* Career Development – Thorough induction and learning & development programme.
* 24/7 Employee Assistance – Confidential service for personal or work-related issues.
Right to Work & DBS: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Other
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