Excellent opportunity for Mac and Jamf Engineer to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities:
* Provide L2/L3 technical support for macOS and iOS devices within the organization.
* Utilize Jamf Pro for device management, configuration, and deployment.
* Develop and maintain bash scripts for automation of system tasks.
* Perform advanced troubleshooting of hardware, software, and network issues.
* Offer support to end-users, ensuring high satisfaction and productivity.
* Collaborate with IT teams to enhance system security and efficiency.
* Document processes and maintain a knowledge base for IT support.
* Integrate Microsoft Intune MDM to enforce compliance on Mac computers.
* Manage printers effectively using scripts in Jamf.
* Demonstrate a strong knowledge of different Mac OS versions and their functionalities.
* Role will require shift working from 7 AM to 11 PM UK hours.
To apply for this Mac and Jamf Engineer, your soft skills, expertise and experience should include:
* Good experience in a similar role, with a focus on Mac systems.
* Proficient in Jamf Pro administration and management.
* Strong knowledge of bash scripting and command-line tools.
* Excellent troubleshooting skills for resolving complex technical issues.
* Familiarity with IT support ticketing systems and workflows.
* Ability to work independently and as part of a collaborative team.
* Strong communication skills and a customer-focused approach.
* Experience with Intune MDM management and printer management using scripts in Jamf.
* In-depth understanding of different Mac OS versions and their unique features.
Preferred Qualifications:
* Certifications in Jamf 200 or higher.
* Experience with macOS and iOS deployment strategies.
* Knowledge of networking principles and security protocols.
At Cognizant, taking care of employees is a priority:
* You can pursue innovative career tracks and opportunities here
* You can enhance your professional development through education and dedicated training
* We’ll give you the skills you need to keep pace with the changing workplace