Role Overview The Technical Account Manager for Modern Workplace is responsible for ensuring that customers derive maximum value from solutions. This role will focus on customer satisfaction, and expansion by proactively engaging with customers, driving adoption, and identifying upsell/cross-sell opportunities. Additionally, you will support pre-sales efforts, helping Sales teams articulate the business value of Modern Workplace solutions to prospects and customers. Key Responsibilities Adoption Build strong relationships with customers to understand their business needs, goals, and challenges. Drive adoption Modern Workplace solutions, ensuring customers achieve their desired outcomes. Regularly review customer usage data to identify underutilized features and proactively recommend optimizations. Develop and execute customer success plans to ensure long-term customer satisfaction and retention. Act as a trusted advisor to customers, providing insights on industry trends and best practices. Customer Retention & Expansion Identify and mitigate risks of customer churn through proactive engagement and support. Collaborate with Account Managers and Sales teams to identify upsell and cross-sell opportunities. Support renewal conversations, ensuring that customers see continuous value from their investments. Pre-Sales Support Partner with Sales to provide consultative support during the pre-sales process. Conduct product demonstrations and proof-of-concept (PoC) sessions to showcase the value of Modern Workplace solutions. Translate customer requirements into solution designs. Act as the bridge between Sales and technical teams, ensuring a seamless transition from pre-sales to onboarding. Onboarding Support Develop onboarding programs to ensure a smooth and effective customer transition to MW solutions. Provide training sessions and workshops to customers on best practices and new features. Vendor Alignment Collaborate with Product Manager and vendor teams (e.g., Microsoft, Ingram) to stay updated on product enhancements. Ensure customers are aware of new features, updates, and upcoming changes to their solutions. Benefits Include: Hybrid working with a great deal of flexibilty A 9-day fortnight – every other Friday off Company Pension - 4% Employee contribution 22 days holiday Balance UK Bank Holidays - with increased annual leave based on length of service Life Assurance – 4x Annual Salary Optional Health Insurance – Bupa Optional Health Cash Plan – Health Shield Bike to Work Scheme