Barchester Healthcare is seeking an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management. This varied position will provide support to the General Manager, ensuring the efficient running of a high-quality care home. The administrator will be responsible for managing customer experience, HR, recruitment, payroll, finance, and supervising junior members of the administration team.
Main duties of the job
The Care Home Administrator will be responsible for promoting a warm and welcoming environment, managing enquiries and showrounds, supporting resident and family feedback, assisting with recruitment, payroll preparation, providing advice and guidance to employees, ensuring secure storage of personal files, attending meetings, managing rotas, and overseeing petty cash and resident fund accounts. The role also involves offering guidance on staff development opportunities, including apprenticeships and qualifications.
Job responsibilities
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high-quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
1. Promote a warm and welcoming environment for residents, staff and visitors.
2. Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
3. Drive the occupancy and reputation of the Care Home as part of a community engagement team.
4. Support resident and family feedback with a focus on customer care.
5. Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
6. Payroll preparation for home based staff.
7. Provide advice and guidance to employees on queries using the HR tools and resources available.
8. Ensure that all personal files are stored securely.
9. Attend meetings and produce accurate notes and minutes where required.
10. Ensure all rotas are complete.
11. Manage safe contents, petty cash, and resident fund accounts.
12. Update ad-hoc training, supervisions, and appraisals on staff records.
13. Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.
NEED TO HAVE
* Experience in a customer-facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and the ability to prioritise.
* Proficient user of Microsoft- specifically Word, Excel and Outlook.
* CIPD qualification would be beneficial.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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