Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Ensure the efficiency of the appointment system and monitor the flow of patients into consulting rooms and treatment rooms. Deal with all general inquiries, explain procedures, and make new and follow-up appointments. Ensure total familiarity with all appointment systems. Monitor the effectiveness of the computer system and report any problems. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately.
Ensure all relevant information is accurately entered onto the computer system in accordance with practice procedures. Ensure strict adherence to all computer security procedures. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details.
Prepare requests for repeat prescriptions ready for the doctor's signature and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually. Ensure the details of the issue of all repeat prescriptions are recorded accurately within the patient computer records. Where the information is incorrect or insufficient, refer the request to the appropriate doctor for action. Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts for the same. Enter patient-specific information into the electronic patient records as directed. Responsible for the call/recall administrative system for chronic disease registers. Use of office equipment including fax, franking machine, photocopier, etc., in line with practice procedures. Ensure reception and waiting areas are kept neat and tidy, with up-to-date information displayed. Keep own work area tidy, mindful of patient confidentiality.
Premises:
Adhere to the opening and closing procedure for the building to maintain satisfactory security of the premises. Undertake any other additional duties deemed appropriate to the post which may be determined by the needs of the practice.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. They may also have access to information relating to the Practice as a business organization. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety Policy, and the practice Infection Control policy.
This will include:
Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognized. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role. Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of people's rights, respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.
Personal Development:
The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include: Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal development. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload, and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will: Apply Practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards, and guidelines will affect own work. Participate in audit where appropriate.
Hours of Work:
Required to work the times shown in the following table; however, such hours may vary on a week-to-week basis and the hours illustrated below are not fixed.
Post 1 - 25.5hrs
Mon 1pm - 6:30pm
Tue 1pm - 6pm
Wed 1:30pm - 6:30pm
Thu 8am - 1pm
Fri 6:30am - 11:30am
Post 2 - 19.5hrs
Mon 8am - 12pm
Tue 8am - 12pm
Wed 10:30am - 6:30pm
Fri 11am - 3pm #J-18808-Ljbffr