Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is pivotal in achieving effective patient administration.
Please note this role is not due to start until April 2025.
Main duties of the job
1. Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including transcription from digital dictation, for the Consultant's team, which may include outpatient reports, operation notes and other relevant clinical and non-clinical correspondence.
2. Maintain accurate 18 week referral to treatment (RTT) pathway for patients. Following validation be responsible for accurate and timely recording, reporting exceptions to senior personnel.
3. Works with Choice & Access to arrange clinics cancellations, ensuring clear instructions are given to re-appointing patients, escalating capacity issues to the Specialty Co-ordinator.
4. Open and prioritise correspondence on behalf of Consultant ensuring that urgent correspondence receives prompt attention.
5. Ensures patient pathways are updated to minimise validation and data quality issues. When required will assist in the validation of patient pathways working with the Specialty.
6. Receive, manage and prioritise telephone and personal enquiries, complaints, messages and information from patients, relatives, General Practitioners, Consultants and other medical staff and external organisations on behalf of Consultant and clinical team.
7. Manage patient investigation results. Responsible for chasing up missing results. Maintain systems for monitoring and retrieving outstanding investigations. Maintain Consultant's diary.
About us
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job responsibilities
Have a look at the job description, and if you like what you see, then apply today. Don't miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Cardiology needs you!
Person Specification
Qualifications
* Typing and or Word/Text Processing Skills.
* Proficient in English both written and oral even if not your preferred language.
* Text Word processing & audio skills to RSA II or equivalent.
* GCSE or other equivalent qualification in at least four subjects that include Mathematics and English.
* Business Admin NVQ II or equivalent or willing to work towards this while in role.
* AMSPAR - Medical Terminology Certificate.
Experience
* Previous experience in an office environment.
* Diary Management.
* Experience of working in a large healthcare organisation.
* Some knowledge of Careflow system.
* Some knowledge of 18 week RTT.
Knowledge
* Ability to complete tasks accurately and efficiently.
* Ability to work on own initiative and prioritise workload to achieve deadlines.
* Good written and verbal communication skills. Ability and confidence to communicate at all levels.
* Competent Microsoft Office User.
* Knowledge/Awareness of key values and behaviours in line with the Trust framework.
* Ability to operate office equipment, e.g. MS Teams, shared drive access, emails etc.
Specific Requirements
* Conscientious in standard of work produced.
* Ability to work to tight deadlines and as part of a team.
* Clear understanding of the importance of confidentiality.
* Commitment to work towards recognised qualifications as appropriate.
* Ability to work from their own initiative.
* Adaptable to change.
* Readiness to try new things.
* Ability to recognise when to seek appropriate assistance from colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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