Job Title
A Customer Team Leader Role
Leading a Friendly and Supportive Store Team, Delivering Exceptional Customer Service and Helping to Drive Business Success.
About the Role
We're looking for a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers.
* Coach and supervise our Customer Team Members
* Deputise for the Store Manager when needed
* Deliver great customer service
* Perform various tasks around the store, such as re-stocking shelves and cleaning up spillages
Responsibilities
As a Customer Team Leader, your key responsibilities will include:
* Friendly and thoughtful service – provide welcoming, easy, helpful and thoughtful service every day
* Develop your team's capabilities through coaching and training
* Maintain a safe, legal and operational store environment
* Manage diligence checks and stock accuracy
* Support your store manager with HR processes
* Lead the introduction of new products and services in-store
* Build relationships with local community members and support the delivery of the local Co-op community plan
Requirements
To be successful in this role, you'll need:
* A genuine care for the needs of customers and members
* The ability to strike a balance between leading and supporting your team
* Great people skills, with the ability to build positive relationships
* Strong organisational and problem-solving skills
* A desire to learn, grow and develop your leadership skills
* The flexibility to work a range of different shifts
What We Offer
As a Customer Team Leader at Co-op, you'll enjoy:
* Full, paid training and dedicated support for your personal development and career progression
* 30% discount on all Co-op products in-store plus 10% discounts on other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it
* 36 days of holiday (including bank holidays)
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Cycle-to-work scheme
Building an Inclusive Workplace
We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.