Technical Implementation Consultant (UK)
Office based (Manchester) – Monday to Friday
Hours: 8.45am – 5.15pm
Contract – 12 Month FTC
Salary: £30, OTE
As a Technical Implementation Consultant, you’ll provide technical support during the implementation of bespoke audio branding services for our clients’ telephony systems. With support from our expert internal engineering team and 3rd party providers you’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.
Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.
Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you’ll be doing:
1. Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
2. Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
3. Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
4. Managing and updating all project work into the CRM and related project cases
What you’ll need:
5. Strong communication skills
6. A highly organised approach to your work
7. Experience working with multiple departments both internally and externally.
8. Experience of working in a telecoms environment would be advantageous
What you’ll get in return:
9. Competitive salary and rewards
10. Career development and progression directly linked to your performance
11. Free gym membership at PureGym
12. Smart pension scheme
13. Critical illness cover
14. Life assurance
15. Birthday gifts and time off to celebrate
16. Creative, spacious offices with breakout areas and bar
17. Dry cleaning and tailoring service
18. Cycle to work scheme
19. Fundraising initiatives for our registered charity – the PHMG Foundation