IT Support Technician Opportunity
We are seeking a skilled IT Support Technician to join our team at identifi Global Resources. As a key member of our IT team, you will be responsible for providing first-line technical support to our users, troubleshooting hardware and software issues, and performing routine maintenance tasks.
Key Responsibilities:
* Provide timely and effective technical support to users via phone, email, and in-person
* Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other equipment
* Perform routine maintenance tasks, such as software updates and asset inventory management
* Collaborate with the IT Manager to develop and implement technical solutions to improve user experience
* Document and track technical issues and resolutions using our internal helpdesk system
Requirements:
* 2+ years of experience in a technical support role
* Microsoft 365 experience and proficiency in Windows operating systems
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* MTA Microsoft Certifications or CompTIA A+ certification a plus
About Us:
identifi Global Resources is a dynamic and growing company that values innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.