Operations & H&S Manager - Thames Ditton, Surrey About Us: Located in the heart of Thames Ditton, our private health club is more than just a gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We create a personalised approach to fitness and well-being, fostering an environment where members and staff feel valued and inspired. Job Purpose: The Operations Manager is a key leadership role responsible for facilities management, maintenance, health and safety compliance, and coordinating the Senior Duty Manager. You will ensure Colets operates efficiently, delivering an outstanding member experience. Role and Responsibilities: Members: Handle member complaints, requests, and concerns, maintaining records. People Management: Recruit, train, and develop team members with clear communication and delegation. Manage the Senior Duty Manager, overseeing Duty Managers, Cleaners, and Reception staff. Oversee team performance, provide guidance, and manage staff incentives. Collaborate with senior management on maintenance updates. Supervise cleaning, maintenance, and grounds teams. Operations: Oversee daily building maintenance to ensure all facilities and systems are operational. Manage contractors, schedules, and planned preventative maintenance. Maintain accurate asset management and maintenance records. Update and enforce health, safety, and emergency plans. Act as an out-of-hours keyholder for emergencies. Ensure compliance with safety regulations and security systems. Health & Safety: Lead on Health & Safety compliance, audits, and risk reduction plans. Prepare monthly reports and update safety policies and procedures. Ensure accessibility, safe environments, and staff training. Finance: Manage departmental budgets, monitor progress, and implement best practices. Attend monthly financial and leadership meetings. Forecast, plan, and optimise budgets with the CEO and Finance team. Cultural/Values: Commit to our values and personality, embedding them into your department. Our Values: Independent: Not-for-profit, inclusive, unpretentious, and trustworthy. Supportive: Caring for our community, members, and each other. Welcoming: Doing things differently, not just another corporate gym. United: Developing a unified and capable team committed to our vision. Our Personality: Friendly: Enthusiastically engaging with colleagues and members. Motivated: Bringing a positive, can-do energy. Proud: Contributing as a team member with genuine drive. Our Anchors: Create the right environment. Be a great place to work. Go beyond member satisfaction. Fuel surplus to reinvest. Qualifications and Requirements: Proven experience in facilities, operations, or maintenance management. Strong knowledge of health and safety compliance. Excellent leadership, communication, and organisational skills. Proficiency in IT and facility management software. IOSH or NEBOSH qualification. Preferred: Experience in the leisure, health, or fitness sector Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A problem-solving, can-do attitude. Passionate about making a difference in a not-for-profit environment.