Job description COMPANY CREATE Fertility are pioneers of Natural and Mild IVF treatment in the UK and are one of the biggest providers of IVF treatment in the EU. Our fertility treatments offer women the chance to have a baby using their own eggs, without the need for long and intense courses of stimulating drugs. Natural and Mild IVF works within a woman's natural cycle and focus’ on the quality of eggs and embryos, not the quantity. ROLE PURPOSE The Clinic Manager is accountable for championing the delivery of the core values of CREATE Fertility, delivering a high-quality service and achieving financial targets and KPIs. ROLE REQUIREMENTS The key responsibilities are as follows: Ensuring all treatments are in line with CREATE fertility protocols and guidelines Ensuring that all activities are carried out in accordance with HFEA requirements Implementing and managing a robust and rigorous process in clinic, monitoring performance, reporting on progress and developing contingency plans when required. In particular: Ensuring that monthly where and annual targets are exceeded, with contingency plans and intervention where financial or quality is 'off trajectory' Maximising the financial performance through the client sales funnel. Maximise capacity within the resources including Initial Consultations, Treatment Consultations and scanning appointments Optimise the efficient use of staff, facilities equipment, supplies, equipment consumables and support services Use central and local reports to monitor team performance against performance targets Ensure that the service excels on patient experience with early intervention when issues occur Effectively lead and manage the clinic support and admin teams to ensure a consistent delivery of high quality service and performance. Performance management - staff receive appropriate feedback where performance is not in line with requirements and remedial plans are implemented, with escalation through capability or disciplinary processes as necessary Working with clinical and operational staff to ensure maximum appointment availability Training and development - staff are trained and developed so that they can carry out their current and future roles. In particular that all mandatory training is completed Motivation - staff receive regular feedback on good performance Retention - maximise retention of staff by a creating an exemplary environment Recruitment - staff with the appropriate skills and experience are appointed Responsible for effective and efficient facilities and building management Manage complaints effectively. EDUCATION AND EXPERIENCE Ideally educated to degree level and have a minimum of three years Management experience gained within either the Private Health, Beauty / Spa, Hospitality, Retail or Service sectors. Strong empathetic skills are essential. Experience of working within a target driven and fast paced environment. A positive ‘can do’ attitude that can handle change and challenge. Drive, determination and ability to overcome ambiguity and the daily challenges of ‘management’. Proven people management skills, capable of building and leading high performing teams. Excellent organisational and communication skills Experience of P&L Accounts or budgetary management to control costs. A good understanding of statutory policies such as HR and Health and Safety. Experience of CQC policies and procedures is a distinct advantage. Genuine desire to help patients and make a difference to people’s lives BENEFITS 25 days holiday plus a day off on your birthday, increasing annual leave for every full year worked up to 30 days (includes birthday) Perkbox (employee platform – discounts in shops, cinemas, free mobile insurance etc.) Pension Scheme Cycle to work Scheme Private healthcare Life insurance (4 times your salary) Season ticket loan Discounted IVF treatment (after 2 years’ service)