Job Title: Customer Liaison Officer Salary: £26,400 - £28,400 Location: Solihull ( Hybrid working is available for all employees and can be tailored to suit the individual) Hours: Full Time Description: Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment? A well-established financial services Business with Platinum Investors in People accreditation are looking for a Customer Liaison Officer to be part of their Mortgage team. You will be responsible for building relationships with internal and external stakeholders, whist working with customers on enquiries and complaints. The successful candidate will be positive with a can-do attitude and will be happy to be part of a positive team. This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes: g enerous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover. Key Duties: Within the telephony team, you will specialise in Buy to Let mortgages, providing support to brokers and customers with their related enquiries You will be responsible for building and maintaining strong relationships with both new and existing brokers Continuously improving your knowledge of complex Buy to Let propositions and the solutions provided, while proactively learning to enhance your expertise Collaborating closely with internal Business Development Managers to foster broker engagement and support business growth Communicating clearly and confidently via phone and email to resolve queries and deliver solutions Efficiently managing and prioritising your workload to meet daily targets and deadlines. Key Skills/Experience Required: Mortgage knowledge is not necessary but a tenacious and resilient attitude is required A team player that can build good relationships with external and internal stakeholders A confident call handler with emotional intelligence with the abilitytodeal with all types of sales enquiries and complaints The ability to take ownership of enquiries whilst providing a high service level Computer literate, with proficiency in MS Office applications In return for your hard work, you will earn a salary of £26,400 - £28,400 plus excellent benefits including g enerous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.