Job Title: Housekeeper Department: Facilities Responsible to: Facilities Team Leader Accountable to: Site Supervisor Job Purpose To be responsible for the day-to-day cleaning of patients rooms, Cleaning of all departments including clinical and communal areas within the hospital by providing the highest possible standard of hygiene, cleanliness, and appearance always. To assist in the preparation and safe provision of food and beverages to patients as required. Key Relationships Work in close liaison, with Facilities Team, Clinical Team and all Clinical Heads of Department. No line management responsibilities. Key Responsibilities Financial Maintain appropriate levels of stocked cleaning materials within the department. Liaise with the Hospitality Manager in line with local financial policies and procedures. Ordering of items required when asked to do so or in the absence of the Hospitality Manager. Business Development To participate in staff appraisal with the identification of personal and team objectives. To attend mandatory department meetings in-line with local policy. To participate in all mandatory training sessions both face to face and on-line. Quality To always interact compassionately and professionally with patients and carers. To show commitment to and participate in quality improvement activities. Assist in the kitchen with the food preparation and service to patients and staff. Have to ability to work independently and as part of a team. To carry out any cleaning task to a high standard within the hospital and ensure all required documentation is fully completed. Undertakes administrative tasks in relation to own work e.g., filing, photocopying, distributing, and gathering in Customer Comments cards. Provision of food and beverages to patients in line with food hygiene regulations. To complete Gov.uk Allergen training Yearly. Provides information, in accordance with standard coding, on appropriate food choices / menus to meet specific cultural or dietary needs. To ensure that uniforms are maintained and worn in line with local policy. Ensure ID badges are always worn. Ensure Health and Safety Regulations are strictly adhered to including all COSHH & HACCAP regulations. To adhere to all hospital policies and procedures to ensure they reflect good practice. Liaise and communicate constantly with nursing staff regarding patient discharges and admissions. Correctly bag, tag, and remove rubbish to the waste disposal area.in line with waste management policy. Report and keep the Team Leader & Line Manager informed of any problems in a timely manner. Report to porters of any repairs and maintenance in the building which is needed. Ensure security of housekeeping goods and equipment. Workforce Be flexible and carry out your duties to an exceptional standard. Maintain a professional working relationship with all staff and adhere to the values and behaviours expected when working at Spencer Private Hospitals. Equal Opportunities It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy, and it is for each employee to contribute to its success. Health & Safety All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions. Data Protection If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals. Customer Care It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently. Confidentiality To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals. This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder. Signed: Date:. CORPORATE VALUES Spencer Private Hospitals has a set of core values which are at the heart of the vision and all that we do. We expect our team members to demonstrate these values in all areas of their work. Customer Focus We listen and adapt to the needs of our patients and stakeholders. Responsibility We are involved and accountable. We respect, recognise, and develop our people. Innovation Developing our business is our key driver, innovating our services and products to increase our visibility within the market in East Kent. Performance We measure our performance through evaluation of processes, creating efficiencies and striving to improve processes, creating efficiencies and striving to improve work. Teamwork We value our colleagues and are encouraged to work collaboratively with other and take ownership for our own training and development. BEHAVIOURS PERFORMANCE Understands the corporate objectives of Spencer Private Hospitals and consistently produces work of a high standard, taking ownership and seeing tasks through to the end. Is motivated to do a great job and are not afraid to suggest different ways of working to help create efficiencies and improve performance. RESPECT Treating everyone as you would want to be treated. We believe that respect does not just build character, it reveals it. Respect is often misunderstood, and many people expect others to show it to them, while not practicing this themselves. At SPH, we expect staff to show and practice respect to everyone. You do not have to like every person you come into contact with. However, your ability to show respect and be respectful in front of, is a direct reflection on your character, not theirs. Archie Moore INNOVATION Challenges appropriately and is prepared to raise concerns about quality, safety, and performance. Is actively engaged with improving the experience of patients and customers, learns from their experience and seeks to continuously improve their own performance and the performance of the service. MAXIMISE We maximise the talents, contributions and expertise of our staff. We encourage all staff to own their SPH experience, taking an active part in supporting us to maximise their staff potential and contribution, enabling all staff to be a key part in the companys success. EXCELLENCE Actively builds and maintains effective and respectful relationships adapting their approach where necessary. Confidently communicates in an open accurate and straightforward way and demonstrates effective communication skills to promote the needs of our patients and customers. Has a clear sense of their role, responsibilities, and purpose within their team.