Ford Fuels is a family-run fuel and lubricant distribution business supplying both commercial and domestic customers.
An opportunity has arisen for a Full-time IT Support Technician to act as the first point of contact for IT and communication issues working at our Farrington Gurney depot, with regular travel to Ford Fuels depots and offices.
About the role:
* 40 hours per week, Monday to Friday
* Act as the first point of contact for IT and communication related issues to computer systems, software, and hardware
* Troubleshoot, fix, and repair issues with desktop PCs, laptops, phones, mobiles, and other IT equipment in a timely manner
* Set up new hardware such as desktop PCs, laptops, and printers
* Set up new user accounts and profiles
* Establish and maintain good relationships with suppliers and business partners
* Perform regular updates and maintenance
* Help to maintain company software systems
* Escalate calls that require further support
* Provide support and training to users
* Assist with IT projects, including system upgrades and migrations
* Test and evaluate new technologies for potential implementation
* Log support calls
* Identify root problems
* Document technical issues and solutions
About you:
* Previous industry experience
* IT support qualification or similar
* Good knowledge of Microsoft 365
* Good understanding of Azure environments
* Excellent communication skills
* Excellent problem-solving skills
* Ability to work under pressure
* Ability to work as part of a team
* Able to work under own initiative
What we can offer you:
* 22 days holiday (plus bank holidays)
* Discretionary annual bonus
* Company pension
* Cycle to work scheme
* Employee assistance programme
* Eye-care scheme
* Retail discount
* Free onsite parking
If you feel this IT Support Technician role is for you, please apply today with your CV and a covering letter outlining your suitability for the role.
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