Job title: Project Manager - Health care
Location: Leeds (up to 3 days working from home possible)
Salary: £40,000
Benefits:
* Private Healthcare
* Free Parking
* Employer Contributed Pension
* Income Protection
* Life Assurance
* Generous Bonus Scheme
* Holidays and Stat Hols
* Rural environment
Education: Ideally degree educated but commercial experience is first and foremost
Qualifications: Prince2
Industry: Software House – Public Sector
Role: To manage the implementation of a variety of projects such as care and education systems, self-service portals, mobile applications and roadmap releases. The projects will be delivered to multiple allocated customers concurrently and include day to day BAU management.
Responsibilities:
* Resolves and/or escalates issues in a timely fashion.
* Understand how to communicate difficult/sensitive information tactfully.
* Sets and manages customer expectations.
* Communicates effectively with customers to identify needs and evaluate alternative business solutions.
* Schedules migrations, synchronisations and installations work with the appropriate teams.
* Tracks and reviews progress of software releases and resolution of issues via widgets/Jira/Wiki.
* Review and updates project milestones and negotiates changes where necessary.
* Prepare completion/milestone certificates and change control notices where appropriate.
* Prepare for Project Meetings and Reviews.
* Ensures project documents are complete, current, and stored appropriately.
* Tracks and reports time on a regular basis, i.e. via a time recording system.
* Use the JIRA systems to manage issues and forward to appropriate team for action.
* Works with Product, Development and Technical Teams to analyse and solve issues.
* Responsible for organising internal project meetings with the appropriate teams.
* Highlights failed deliverables to a Senior Project Manager or the Deployment Director.
* Suggests areas for improvement in internal processes along with possible solutions.
* To manage an allocation of LIVE customers.
* Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
* To assist with cover for other PM’s during periods of absence.
* Effectively communicate relevant project information to a Senior Project Manager or the Deployment Director.
Person Specification / Skills:
* Understands how to communicate difficult/sensitive information tactfully.
* Excellent communication skills - to have the ability to communicate at all levels using a variety of methods.
* Excellent IT skills.
* Some experience of software implementation is desirable but not essential.
* Previous experience of using Microsoft Project or a willingness to learn how to use it.
* Ability to work unsupervised.
* To be a quick learner.
* Good organisational skills.
* To have the ability to work to tight deadlines in a pressurised environment.
* An awareness of Prince 2 principles and methodology.
* Tolerance and patience.
* Ability to negotiate.
* Ability to analyse and solve issues.
* Will be required to travel to customer sites and stay overnight on an occasional basis.
* Full UK Driving Licence required.
In return you will receive a competitive salary, excellent benefits package and work for an accredited ‘Best Company’. On the outside we have a unique converted office with free parking and on the inside the atmosphere is relaxed and friendly. Join your colleagues for social sarnies every Tuesday morning to catch up on non-work-related topics and have a chinwag.
This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone.
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