Job Summary
The post holder will be interactive with the General Public, Service users, Nursing, Medical staff and other Trust Administrative and Clerical Staff. The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include greeting patients into clinic areas and recording the patient's attendance.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
Main duties of the job
This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors and service users, working within all relevant policies, standards and with particular reference to those relating to information governance, safety, security and service user confidentiality.
The post holder, when required, will support aspects of admin workload for the Memory Assessment Service, Open Doors and Inpatient services.
About Us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Date posted
05 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
437-6906350-A
Job locations
Woodlands Hospital
Meadowsweet Lane
Little Hulton
M28 0FE
Job Description
Job responsibilities
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
Responsibilities
Person Specification
Education/ Qualifications Essential
1. Maths and English GCSE level 3 or above / equivalent
Experience Essential
1. Time management.
2. Prioritisation of tasks.
3. Excellent telephone manner and communication skills.
4. Punctual and Reliable.
5. Ability to manage in a high pressured environment.
6. Experience with service users/ patients.
7. Working in a confidential environment.
8. Use of office equipment.
Knowledge Essential
1. Patient confidentiality.
2. The Data protection act.
Desirable
1. Use of Paris System.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
Woodlands Hospital
Meadowsweet Lane
Little Hulton
M28 0FE
Employer's website
https://www.gmmh.nhs.uk/
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