Vacancy No 5242
Job Title: Technical Support Technician – North
Job Description
Objectives:
* Provide on-site engineering support to engineers and contractors.
* Promote our ClientAs products and technical services offered within the construction industry, providing efficient technical support to distributors and our ClientAs sales team.
* Support project engineers with targeting product specifications.
Duties:
* Provide on-site engineering support:
o On site consultations on correct specification and use of our ClientAs products
o Site testing of various solutions
o Installation training for site operatives
o Produce site records and reports to required standard and in timely manner.
* Promote our ClientAs technical services:
o Develop working relationships with site and office-based members of contractors and engineering practices.
o Provide technical support to our ClientAs distributors and sales teams.
o Support passive fire protection, façade, and MEP support system technical teams.
o Assist technical helpline as and when required.
o Support Technical Manager with other duties which may arise.
* Assist with developing and securing product specifications:
o Working with project engineers to identify opportunities on site to target new clients for specification.
o Promote CPD seminars relating to numerous topics regarding selection and design of our ClientAs products.
o Deliver CPD seminars on introductory topics regarding our ClientAs products.
o Pass on any project specification leads to relevant colleagues.
Personal Profile:
Education Requirements:
* Educated in a civil, structural or mechanical engineering related discipline, to at least HND level or new engineering graduate.
Interpersonal Skills:
* Self-motivated, reliable, persistent and thorough, well organised with an excellent customer focus.
* Dynamic individual who can listen to clients and respond quickly to help them meet and exceed their expectations.
* Excellent communication skills.
* Be able to relate successfully to members of client teams on all levels.
* Good team player.
Experience:
* Prior experience within construction industry would be an advantage, but training will be provided to the right candidate.
Product Knowledge:
* Knowledge of Technical Construction Products would be helpful, but full training will be provided to a suitable candidate.
Reports To: Technical Manager
Location: North of England Ideally M62 Corridor
Salary: Negotiable Basic Salary D.O.E, Attractive Bonus Scheme, Company Car
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