Job Title: Trainee Technical Advisor
At Pertemps Redditch, we are seeking a motivated and skilled individual to join our team as a Trainee Technical Advisor. This is an exciting opportunity for someone with a passion for IT and technical skills to work in a specialist industry based in Bidford On Avon.
We require strong customer service skills, a technical mind, and an interest in motor vehicles. If you have experience in IT or it's a hobby that you're enthusiastic about, this could be the perfect role for you.
Key Responsibilities:
* Responding to queries from customers, dealers, and stakeholders regarding products, services, and costs within Service Level Agreements (SLAs).
* Providing technical support and training to dealers on our products and services.
* Maintaining and updating our Customer Relationship Management (CRM) database and generating reports.
* Managing daily file keys and ensuring accurate data entry.
* Conducting product research and testing to ensure high-quality standards.
* Supporting workshop activities, including dyno testing and troubleshooting.
Requirements:
* Strong IT skills, including expertise in Microsoft packages.
* Excellent communication skills, both verbal and written, as well as interpersonal skills.
* Good customer service and telephone manner skills.
* Effective time management and organizational skills, combined with attention to detail.
* A passion for IT and technology.
* Relevant automotive experience is essential.
Terms and Conditions:
£30,000 Per Annum
Full Time
5 Day Working Week - including weekend work on a rota basis
1 week in four working from home
Driving License Required