Our NHS client are recruiting a number of Call Handlers for their site in Norwich. Permanent Opportunities, with career progression available after 3 months Emergency Call Handler - NHS Location: Norwich - Office based Contract length: 3 month contract initially Hours: 24 hours service - days/nights/weekends required on a full time basis - 12 hour shifts Rates of pay: Days - £14.84 per hour Nights - £15.75 per hour Sundays/Bank Holidays - £19.72 per hour Training courses will be taking place in March and April. Key Responsibilities: Answer operational calls that come into the HEOC. Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible. Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers where appropriate. Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software. Receive and record telephone calls from a range of personnel including hospital staff; other Health Service professionals and other Emergency Services. Requirements: A minimum of 4 GCSE's from A-C including English Ability to work in a fast paced environment Competent in call handling Competent in using MS Office Functions How to apply: Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. As a leading specialist associate consultant, we excel in connecting exceptional professionals in the fields of Clinical Psychology, Psychiatry, and other roles requiring advanced medical or professional registration, with transformative career opportunities. Our unparalleled expertise and proven track record ensure we consistently match talented individuals with roles where they can truly make an impact. Reach out to Leasha today to explore how she can support your next career move. Contact: ] Phone: 01772954200 INDSCG3