Job Profile
Our client is seeking an experienced IT Operations Manager to lead the end-to-end deployment of technology products at customer sites. This is a hands-on role focused on delivering large-scale hardware rollouts across the retail sector. You'll lead a team responsible for all hardware rollouts to sites across the UK — ensuring timely, high-quality project delivery. The role is approximately 80% project delivery, 20% business-as-usual.
Responsibilities
* Lead and develop a high-performing team of deployment coordinators and schedulers
* Oversee planning and execution hardware rollouts across the UK
* Manage engineer scheduling, resource allocation, and resolve coordination issues
* Act as the key liaison between internal teams, customers, and on-site engineers
* Track deployment performance metrics and implement process improvements
* Ensure compliance with safety and operational standards
* Handle escalations and resolve deployment challenges quickly and effectively
* Oversee budgeting, forecasting, and stock management aligned to deployment needs
* Collaborate with supply chain to maintain optimal inventory levels and avoid delays
Skills & Experience
* 5+ years' experience in deployment, operations, or project management
* 3+ years leading teams of 10+ in a hybrid working environment
* Proven success delivering large-scale hardware deployments, ideally Retail
* Strong leadership and people management skills
* Highly organised with excellent problem-solving abilities
* Confident communicator with strong stakeholder management skills
* Experience using scheduling tools and project management software
* Detail-oriented, customer-focused, and calm under pressure
* Knowledge of H&S and compliance standards