Customer Service Advisor
Location: Newcastle, NE12 8BU
Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.
Verisure Services are looking for Customer Service Advisors to join our Newcastle team in Quorum Business Park.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.
Job Responsibilities:
* Provide excellent customer service within a multichannel inbound team
* Dealing with customer complaints effectively
* Answer customers’ queries
* Assist customers with billing and system queries
* Speaking to customers over the phone when necessary
* Update information in our customers’ records
Skills & Experience:
* 6 months’ experience in customer service, preferably in a multichannel role managing live chat, WhatsApp, email or social media
* Excellent written communication skills with problem solving attitude
* Multitasking and managing multiple customers at one time
* Strong computer and MS office skills
Benefits Package:
* Enjoy your birthday off as a special treat.
* Satisfy your cravings at our onsite coffee shop and our canteen.
* Stay active with discounted gym and health club memberships.
* Access private healthcare and MediCash cash plan.
* Unlock a world of freebies and discounts with PerkBox.
* Earn rewards through our employee referral program.
* Enhanced maternity and paternity scheme.
* Enjoy discounts on our alarm systems.
* Contribute to a greener lifestyle with the Cycle to Work Scheme.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
Be you. Be more. Be Verisure.
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