Job summary DHC is a successful GP Federation dedicated to supporting GP services across Surrey. We now have a great opportunity for someone to take over managing the East Surrey area Primary Care Networks, as part of a committed and progressive team at DHC. The successful candidate will be an experienced manager who will represent DHC, advocate for our practices and Primary Care Networks, contribute to positive changes in local healthcare and innovate to support general practice at a time of rapid change. Main duties of the job The successful candidate will: Assist with service delivery, supporting practices with day to day working, as well as helping them achieve key performance indicators and manage data. Attend meetings and represent DHC at PCN, place and system level Line manage Additional Roles staff within practices Contribute to policy and service development, and assist with implementing DHC policies where relevant in practices. Have a role in a successful and dynamic team, with a shared goal of improving healthcare for our patients. About us DHC (Dorking Healthcare) has grown out of a collaboration of Dorking GP practices to become an NHS provider organisation that serves the population of Surrey. Our services cover primary care, community health, outpatient services (including diagnostics and procedures) and mental health (Talking Therapies). With a strong shared vision, we have been able to raise standards and bring about real change in the way NHS services are managed locally. DHC is a flexible and forward-thinking employer, we offer competitive benefits and the opportunity to pay into the NHS pension scheme. In a recent staff survey, 95% of staff said they feel enthusiastic about their job at DHC and 94% ranked care of patients as the organisation's top priority, compared with 79% nationally Date posted 17 October 2024 Pay scheme Other Salary Depending on experience £39000 to £43000 a year DOE Contract Permanent Working pattern Full-time Reference number U0103-24-0076 Job locations Holmhurst Medical Centre 12 Thornton Side Redhill Surrey RH1 2NP Job description Job responsibilities The Primary Care Network (PCN) Service Manager will support the Head of PCNs in the operational delivery and management of PCN services, ensuring key standards are met, maintained, and sustained. PCNs are critical to the changing NHS and are the focal point of all locally developed planning and service delivery. This role will be key to the success of the PCNs ensuring: The provision of highly effective people management including Line Management, performance / conduct management and recruitment / retention Education pathways for Additional Roles staff, ensuring requirements of the Network DES are met Performance is accurately and regularly reported Best practice is shared across all PCNs in the Federation Partnership working with PCNs and practices to develop and deliver services as required to meet National Service Specifications, Investment and Impact Fund (IIF) and local programmes, adapting to changing needs and demands on the services The PCN Service Manager will work closely with the Head of PCNs, PCN Clinical Directors, DHC Directors for the PCNs, the practices within the PCN and the wider DHC management team. The post holder will be expected to work independently to manage their own workload in line with service requirements and local/national policies. The post holder will be required to deputise for the Head of PCNs where required and appropriate. The PCN Service Manager will be an innovator who embraces change and strives for excellence. Job description Job responsibilities The Primary Care Network (PCN) Service Manager will support the Head of PCNs in the operational delivery and management of PCN services, ensuring key standards are met, maintained, and sustained. PCNs are critical to the changing NHS and are the focal point of all locally developed planning and service delivery. This role will be key to the success of the PCNs ensuring: The provision of highly effective people management including Line Management, performance / conduct management and recruitment / retention Education pathways for Additional Roles staff, ensuring requirements of the Network DES are met Performance is accurately and regularly reported Best practice is shared across all PCNs in the Federation Partnership working with PCNs and practices to develop and deliver services as required to meet National Service Specifications, Investment and Impact Fund (IIF) and local programmes, adapting to changing needs and demands on the services The PCN Service Manager will work closely with the Head of PCNs, PCN Clinical Directors, DHC Directors for the PCNs, the practices within the PCN and the wider DHC management team. The post holder will be expected to work independently to manage their own workload in line with service requirements and local/national policies. The post holder will be required to deputise for the Head of PCNs where required and appropriate. The PCN Service Manager will be an innovator who embraces change and strives for excellence. Person Specification Experience Essential Highly developed leadership skills Highly developed communication skills in a range of formats to a diverse audience, including highly sensitive and complex information Highly developed people management skills with the ability to motivate, develop and inspire others as well as mange performance, sickness and welfare as required Competent IT skills including working knowledge of Microsoft Office Ability to be an advocate for service, to develop and promote the service to all stakeholders Ability to stay calm under pressure and promote a positive, safe work environment Experience of working with diverse communities and within a multicultural setting Ability and willingness to regularly travel to locations throughout the organisation, some of which are rural and not accessible by Public Transport Desirable Experience of working as an operational Leader in healthcare including management of regulatory requirements Experience of managing a multidisciplinary team Experience of managing contracts Qualifications Essential Education to degree level or equivalent relevant work experience Desirable Formal training in Leadership and Management. Skills & Competencies Essential Experience of providing operational leadership of a large and diverse team Experience of Managing projects Experience of working to targets within a budget Desirable Experience of providing operational leadership of a large and diverse team Experience of Managing projects Experience of working to targets within a budget. Person Specification Experience Essential Highly developed leadership skills Highly developed communication skills in a range of formats to a diverse audience, including highly sensitive and complex information Highly developed people management skills with the ability to motivate, develop and inspire others as well as mange performance, sickness and welfare as required Competent IT skills including working knowledge of Microsoft Office Ability to be an advocate for service, to develop and promote the service to all stakeholders Ability to stay calm under pressure and promote a positive, safe work environment Experience of working with diverse communities and within a multicultural setting Ability and willingness to regularly travel to locations throughout the organisation, some of which are rural and not accessible by Public Transport Desirable Experience of working as an operational Leader in healthcare including management of regulatory requirements Experience of managing a multidisciplinary team Experience of managing contracts Qualifications Essential Education to degree level or equivalent relevant work experience Desirable Formal training in Leadership and Management. Skills & Competencies Essential Experience of providing operational leadership of a large and diverse team Experience of Managing projects Experience of working to targets within a budget Desirable Experience of providing operational leadership of a large and diverse team Experience of Managing projects Experience of working to targets within a budget. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorking Healthcare Ltd. Address Holmhurst Medical Centre 12 Thornton Side Redhill Surrey RH1 2NP Employer's website https://dhcclinical.co.uk/ (Opens in a new tab)