Main area Admin and Clerical Grade Band 3 Contract Permanent Hours
* Full time
* Part time
* Flexible working
37.5 hours per week (we have one full time post and one part time post. May be required to work evenings, weekends and bank holidays) Job ref 319-7028995IO
Employer: Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Employer type: NHS
Site: Cobalt Business Centre Exchange Town Wallsend
Salary: £24,625 - £25,674 Pro Rata, Per Annum
Salary period: Yearly
Closing: 21/04/2025 23:59
Single Point of Access Call Handler Team Administrator
Band 3
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
* Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
* Support and connection through a variety of Staff Network groups
* A range of flexible working opportunities
* Generous annual leave and pension scheme
* Access to lease car and home electronics scheme (qualifying criteria applies)
* Opportunities to improve your professional development through our vast training programmes
* On-site nursery places via salary sacrifice
* Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Job overview
Team members for the Single Point of Access service support the District Nursing and unplanned community response team, providing a mixture of call handling and administrative duties for the Community Response Team, District Nursing, Carepoint, Virtual Ward, and Two Hour Urgent Care Response services.
Based in the offices at CBX a standard shift will be a mix of duties depending upon the work needing support. Staff will use a variety of systems including Avaya and Liberty phone systems and IT systems such as PAS, SystmOne, Nerve centre, Outlook and Microsoft Office.
We are looking to recruit a diverse and flexible team with good people skills and ability to deal with customers over the phone. Team members need to be able to follow processes and work cooperatively within a team.
This service currently works 7 days a week 7am - 11pm working various shift patterns covering days, evenings, weekends and bank holidays.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
* To act as a first point of contact for service users, health professionals and other organisations wishing to access the service.
* To support the team in the day to day running and maintenance of the Urgent Care Response Team by providing a high quality comprehensive secretarial and administrative support.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.
We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
* Call handling and admin support.
* Regularly have contact with visitors and the wider general public and be able to communicate in the most appropriate format the remit of the service.
* The post holder will demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships ensuring consistent information is provided across the client pathway.
Person specification
Qualifications
* Good typing skills to RSA III/ECDL standard or equivalent experience.
* Good standard of general education
Experience & Knowledge
* Previous NHS experience
* Experience of working with service user of health/social care services with direct client contact
* Experience of providing secretarial support using Microsoft Word, Publisher, Excel, Access, and PowerPoint to create service documentation and any other system or equipment as appropriate
* Relevant experience as an administrator or secretary
* Experience of Minute taking and general administration of meetings
Skills and Abilities
* Have evidence of word processing skills
* Ability to implement change within their area of responsibility
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Vicky Tovey
Job title: Admin Manager
Email address: vicky.tovey@northumbria-healthcare.nhs.uk
Telephone number: 07967810817
#J-18808-Ljbffr