Job Title: Business Support Manager Salary: £34,000 - £35,000 Location: Solihull ( Hybrid working is available for all employees and can be tailored to suit the individual) Hours: Full Time Please note - a credit check will be required at offer stage Description: Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment? A well-established financial services Business with Platinum Investors in People accreditation are looking for a Business Support Manager to lead their busy Support team. You will be responsible for managing and overseeing the Business Support Team to ensure the smooth execution of daily operations, including payouts and introducer setup. Your role will involve providing leadership and direction to your team, with higher mandate authority, while maintaining service levels. You will also ensure that risks are managed effectively, and that both conversion targets and service standards are consistently met. These skills should ideally have been gained in a finance or unsecured lending environment. This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes: g enerous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover. Key Duties: Contribute to achieving corporate and business area objectives, understanding how individual roles support these plans. Meet personal objectives set by the Operational Manager. Set team and individual objectives and create development plans for staff. Adopt a commercial and strategic approach to decision making. Manage resource requirements effectively. Develop and implement departmental service standards and service level agreements. Support the team in meeting departmental service standards. Conduct first-line audits, provide follow-up feedback, and deliver necessary training and guidance. Ensure no critical or high-rated audit findings. Achieve target volume and margin goals. Utilise team skills and available resources to deliver high-quality service. Foster team development by identifying and addressing individual development needs. Conduct appraisals, one-on-one meetings, and provide coaching and training to team members. Make informed business and commercial decisions in alignment with lending policies, risk management procedures, and regulatory/legal requirements. Review and enhance processes and procedures in response to changing business needs. Plan, monitor, and manage team and departmental costs in line with agreed budgets. Build and maintain strong relationships and communication with other area managers and introducers. Hold regular interface meetings with business area heads you interact with. Gather and provide accurate and relevant management information. Deputise for the Operations Manager when needed. Take ownership of and maintain your Continuous Professional Development (CPD) log Key Skills/Experience Required: In-depth knowledge and experience in financial services, with strong commercial acumen and a thorough understanding of legal, credit and regulatory compliance requirements, along with advanced risk assessment capabilities. Proven leadership abilities with a track record of motivating and guiding a team. Experience in recruitment and resource management. Computer literate, with proficiency in MS Office applications. In return for your hard work, you will earn a salary of £34,000 - £35,000 plus excellent benefits including g enerous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time. ADZN1_UKTJ