18 HOURS PER WEEK Who we’re looking for As part of our Rents team, you’ll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you’ll be tracing former tenants with outstanding balance and taking appropriate steps to ensure the balance is paid in full. You’ll be responding to routine enquiries from tenants and collection agencies through different channels and liaise with debt collection agents where needed. You’ll need experience of working in an administrative role within a fast paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively. It would blow us away if you had knowledge of former tenancy arrears management or collecting commercial debt. When we're hiring, we look for people who connect with our KOSMIHC values: We know our stuff We make it happen We care You can find a full description of our values here Feel a connection? If this sounds like you, click on ‘apply now’ Closing date for applications is 5 January 2025