Account Manager
Rochester | Monday to Friday 9am - 5pm (37.5hpw) | £35,000 - £40,000pa
KHR is partnering with a distinguished manufacturer who is on the hunt for a dedicated and personable Account Manager based from their modern site in Rochester.
This is a fantastic opportunity to join one of the fastest-growing businesses in Kent who are passionate about their employees, products and customers.
Position Overview
As Account Manager you will be responsible for building and maintaining, strong, long-lasting client relationships, ensuring customer satisfaction to drive revenue growth for the company.
Roles and Responsibilities
- Build and maintain strong, long-lasting client relationships to drive revenue growth
- Act as the primary point of contact for client queries, issues, and order updates
- Conduct regular client meetings to review open orders, update timelines, and provide business updates
- Maintain a high level of customer service by promptly and accurately responding to queries and proactively updating clients on order status
- Address and resolve client issues, complaints, or concerns, escalating internally as necessary
- Coordinate with internal departments to ensure orders are completed on time and in full
- Proactively assist the production department with scheduling information and relaying customer requests
- Work closely with the wider team to provide consistent and accurate communication to clients
- Build an in-depth un...