Faerch supplies the global food industry with quality food packaging solutions whilst driving the circular transition as an integrated recycler. We serve food manufacturers and retailers around the world with our network of state-of-the-art production facilities across UK, Europe, Asia and US. Today, more than 5,900 employees are part of the Faerch Group. Faerch is part of A.P. Moller Group.
Job Description
* As Technical Quality Administrator you will oversee and issue customer complaints across the Durham Production supporting the Technical Quality Manager with issuing feedback to Sales and the customer.
* You will investigate customer complaints thoroughly, identifying root causes and implementing corrective actions.
* You will control the internal testing of materials and sample testing for moisture and impact strength.
* Provide guidance and support to the internal quality technicians fostering skill development and ensuring high performance.
* As Technical Quality Administrator you will ensure the calibration of equipment to ensure accuracy and adherence to the standards.
* You will conduct internal and external sales teams with customer traceability audits
* You will control the glass & brittle materials audit process to ensure safety and compliance.
* You will control the administration of the ESOS reporting to Group
* As Technical Quality Administrator you will ensure compliance with ISO and BRC standards conducting audits and maintaining certification at the Durham site.
* As Technical Quality Administrator you will ensure that Process controls are controlled through M3
* You will control and conduct audits on internal processes in compliance to ISO and BRC standards
* As Technical Quality Administrator you will assist with the ISO and BRC audits
* You will support continuous improvement initiatives in Quality across the operation.
* As Technical Quality Administrator you will support training of the team in technical and quality standards.
Qualifications
* Strong experience in Thermoforming CPET trays and extrusion of CPET sheets.
* Knowledge of ISO and BRC standards and experience conducting audits
* Proven ability to investigate complex quality and technical issues
* Excellent communication skills for customer and internal team collaboration.
* Strong organisational and analytical skills, with a focus on continuous improvement.
Additional Information
Working at Faerch means working in an innovative and open-minded company that increases the commitment and motivation of all employees. It is important to us that everyone has the same opportunities, that there is an open exchange, and that we value each other. The power of diversity in backgrounds, ways of problem-solving, personal knowledge, gender, and culture fosters our growth and inspires the whole organisation. Because the key to our success is the diversity and dedication of our employees
* Pension
* BUPA Cash Plan including dental check-ups, eye tests, physiotherapy sessions and more.
* A 24/7 Employee Assistance Programme
* Death in Service, salary x 4
* Cycle to Work Scheme
* Wellbeing Application
* High Street Discounts
* Long Service Allowance 2 & 5 Years
* Safety Boot Contribution
* Free Hot Drinks
* Regular Company Events
* Free Car Parking
This is a permanent role; your hours of work will be Monday to Friday.
Salary up to £35K