JOIN US AS A CUSTOMER RELATIONS ADVISOR FOR THE UK'S LARGEST ESCORTED COUCH TOUR OPERATOR What will I do as a Customer Relations Advisor? This role will support the Contact Centre to deliver a customer focused and effective complaints resolution for our customers. Handling all complaints, you will provide both verbal and written responses to support first time resolution. Taking enquires over the telephone and via email. Dealing effectively with customer / supplier queries and trying to resolve any issues in a confident manner. Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries. Dealing with any operational changes and identifying issues to improve the customer / supplier experience and journey. Assisting customers on holiday to ensure any issues are resolved efficiently. Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines. Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications. Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products What shifts will I work as a Customer Relations Advisor? You'll work an average of 37.5 hours a week on a rota bases across our contact Centre opening hours (Mon - Fri 9am - 8pm, Sat 9am - 5pm and Sun 10am - 4pm). Where will I be based as a Customer Relations Advisor? Rotherham, South Yorkshire, postcode S60 2XR (This is not a work from home job) How much will I be paid as a Customer Relations Advisor? £26,000 per annum What is in it for me as a Customer Relations Advisor? Free on-site parking Free tea and coffee in our luxurious staff canteen 22 days holiday bank holidays – increasing after 1st year. Additional leave for birthday Up to 5 days additional leave & up to £1500 allowance towards a Leger Shearings Group holiday (after passing 6 month's probation period) Friends & family discount Family feel working environment. 4 weeks of training About Leger Shearings Group Leger Shearings Group is the UK's largest escorted coach tour operator, offering self-drive breaks, holidays to the UK and Europe, specialist Battlefield Tours, and educational experiences across four different brands. As the founding brand within the Group, and with over 40 years' experience in escorted touring, Leger Holidays offers great-value, fully escorted tours to the world's most sought-after destinations. From short breaks and worldwide adventures to river cruises, festive breaks and holidays designed for the single traveller, Leger offers hundreds of carefully planned itineraries, with something to suit every customer's interests.