Job Title: IT Executive Salary: £28,000 per annum Contract: Full Time Permanent Location: Hybrid: Reading & Homebased The BCI is the global membership association of choice for business continuity and resilience professionals with more than 9,000 members in over 120 countries. At the heart of our organisation is our IT Department and we’re looking for an IT Executive to join our incredible IT team to support our day-to-day service desk functions. The ideal candidate will be IT literate and have a positive can-do attitude with a willingness to learn on the job. This is a hybrid role with plenty of variety and excellent learning opportunities. We’re offering a position that will keep you engaged, connected, and excited to get back to on a Monday morning You’ll be joining a small, friendly team at a crucial point in our growth strategy so c ome aboard and join our team of friendly professionals. Key Accountabilities First point of contact for support across the company and our Licensed Training Partners as and when required, troubleshooting and resolving technical issues and/or escalating to our internal IT team and external IT Support provider as appropriate. Liaising with third parties, as and when required, to resolve technical problems and queries. Managing ticket queue and ensure all information is accurately recorded. Providing basic hardware setup and support for new starters, current employees, and other related personnel. Contributing to the continuous maintenance of relevant IT documentation and FAQ’s, as well as support guides, creating documentation were required (and if you’ve got an influencer vibe, create and post instructional videos; our colleagues love these) to be shared across the company and external collaborators. Working closely with internal users to identify support or change requirements, and where appropriate, advocate, research and recommend possible solutions. Providing internal training for the company, as and when required, around new and existing applications and software. Involvement with any other IT related duties as and when required. Essential Skills: Excellent communication skills, both written and verbal. The ability and drive to learn new technical skills quickly and the willingness to expand your knowledge. A strong passion for IT. Strong analytical skills, a problem solver by nature. Be able to troubleshoot and work alone as well as within a team. Self-starter with a can-do attitude. Strong attention to detail. Strong organisational skills and ability to prioritise workload to meet company and departmental deadlines. Ability to work with third party agencies and resolve issues collaboratively. Have a working knowledge of Windows Operating Systems and Windows Applications. Desirable Skills: Previous experience of working in a similar IT role Experience with M365, Teams and SharePoint Experience using a CRM, preferably MS Dynamics and involvement with Power Automate Experience using an ERP, preferably MS Business Central Experience using a CMS Experience using an LMS Knowledge of supporting Windows 10/11 and O365 Applications Understanding of professional association sector Salary and Benefits Competitive Salary Sales Commission 25 days holiday plus bank holidays Flexibility of working hours Your Birthday off Pension Life Assurance Income Protection Scheme Health Cash Plan Employee Assistance Programme PerkBox employee retail discounts Certified Great Place to Work This is a full time position working 35 hours per week, Monday to Friday, 9am – 5pm. This role is predominantly home-based with attendance at the office in Reading approximately once a week.