Join to apply for the Cross Gates PCN Administrative Care Coordinator role at South & East Leeds GP Group Limited.
Job Summary
We believe in providing a holistic approach to managing patient care and supporting individuals to meet their own needs and aspirations. You will be part of an organisation whose leadership team are supportive and innovative, focused on change and transforming services.
Our team currently includes pharmacists, pharmacy technician, mental health practitioners, advanced clinical practitioner, admiral nurse, nurse associate, physician associate, first contact physiotherapists, health and wellbeing coaches and care coordinators, with the aim of supporting our practices and improving health outcomes for our patients. We do this through the integration of PCN teams and services with our practices, continuous evaluation, and ongoing development of our services and projects, looking for opportunities for innovation and transformation and sharing best practice.
To address the healthcare needs of our local population we are hoping to employ an administrative care coordinator to join our PCN team.
Main duties of the job
We are seeking a highly organised and efficient Administrative Coordinator to support the work of the Primary Care Network (PCN). In this role, you will play a key part in reducing health inequalities and supporting the PCN and its practices to achieve their targets by ensuring the smooth coordination of administrative tasks.
You will work closely with clinical staff, practice teams, and external stakeholders to facilitate personalised care planning for patients, organise meetings, and ensure the timely delivery of services. This is a collaborative role that requires excellent organisational skills, attention to detail, and the ability to prioritise competing demands.
Job responsibilities
Administrative Support:
* Provide day to day administrative assistance to the PCN team including clinical staff managers and other stakeholders.
* Organise and schedule meetings including preparing agendas taking minutes and following up on action points.
* Maintain accurate records databases and documentation to ensure compliance with policies and guidelines.
* Organise and schedule multidisciplinary team MDT meetings across local care organisations including identifying patients for review and preparing relevant documentation.
* Provide administrative support during MDT meetings including minute-taking documenting action points and ensuring follow up tasks are completed.
Data Management And Reporting:
* Utilise GP Practice clinical systems SystmOne and EMIS to run reports and identify patient cohorts for specific health initiatives such as health checks cancer screenings and vaccinations.
* Maintain accurate and up to date records of patient engagement and services delivered.
* Support quality improvement audits by gathering data identifying areas for improvement and sharing best practices across the PCN.
* Run and analyse reports from GP Practice systems to identify trends, gaps, and opportunities to improve services.
Administrative Support For Patient Engagement:
* Contact patients to promote services such as health checks vaccinations and cancer screenings.
* Work with practice teams to identify and record reasonable adjustments for vulnerable patients, ensuring services are accessible to all.
* Coordinate patient communications ensuring that all information provided is clear accurate and accessible.
Coordination And Liaison:
* Act as the main administrative point of contact for PCN initiatives such as covid and flu vaccination campaigns ensuring effective communication between GPs nurses pharmacists and other healthcare providers.
* Liaise with community partners and voluntary organisations to promote and improve access to healthcare services.
* Assist with the scheduling of home visits and other patient related activities to support clinical teams.
Support For PCN Projects And Targets:
* Assist the PCN in achieving national and local targets as outlined in the GP contract.
* Participate in PCN workshops training sessions and collaborative meetings to support the delivery of high quality patient care.
* Collate monitor and report on data as required to support key performance indicators KPIs and audit activities.
Person Specification
Experience Desirable:
* Experience of working in a primary care setting.
* Use of clinical systems.
* Experience of working with people who may face health inequalities e.g. living with frailty, people with living with learning disabilities or severe mental illness, and/or carers.
* Experience of working in health, social care or other support roles which are in direct contact with people, families or carers.
Knowledge and Skills Essential:
* Administrative duties including preparing for meetings and writing minutes.
* Has attention to details, able to work accurately, identifying errors quickly and easily.
* Has a planned and organised approach with an ability to priority their own workload to meet strict deadlines.
* Understanding of medical technology around frailty, population health management and long term conditions.
Qualifications Essential:
* GCSE grade A-C in Maths and English or skills level 2 in Maths and English or equivalent.
Other requirements Essential:
* Flexibility to work outside of core office hours including extended hours services.
* Disclosure Barring Service (DBS) check.
* Hold a Valid UK Driving License and have access to own transport with business insurance and ability to travel across the locality on a regular basis, including visiting people in their own home or care home.
This job description is not intended to be exhaustive it may be changed after consultation with the post holder.
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