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1st/2nd Line Support Technician, Chichester
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
27b36ccc3335
Job Views:
81
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Job Description
We are working with a friendly successful IT Support company in the Chichester area who are looking to recruit an enthusiastic 1st/2nd Line Support Technician to join their growing business.
As a 1st/2nd Line Support Technician, you will be responsible for providing first class customer service and IT support to a variety of clients. This role will suit someone coming from a similar position who is used to working in a fast-paced environment.
You will be responding to inbound support calls passed across from the 1st line support and reporting problems via the helpdesk system to be resolved in a timely manner for each client.
You will provide excellent customer service, keeping clients up to date with any issues. You will also be responsible for upgrading types of hardware and software, ensuring minimal impact to clients. Additionally, you will be required to carry out site visits and on-site troubleshooting when necessary.
For this 1st/2nd Line Support Technician role, you will need to be proactive with a can-do attitude. You will have excellent customer service skills and a friendly but professional approach. A minimum of 1 year's experience working for an MSP IT support company is required. You must have the drive to succeed within your position and a passion for the industry, ensuring you keep up to date with new technologies, relevant legislation, internal policies, and procedures.
In return, this company is offering a great opportunity to work for a friendly, successful business with the chance to build a strong and stable career.
They are offering a competitive salary of £20,000 - £24,000 depending on experience
29 days holiday (including Bank Holidays)
Company Pension Scheme
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