Job Description - Operations Officer (Days - Part time) (047401)
Organisation
Head of Compliance
Job
Compliance
Position Type - Part Time (Days) Shifts will be Thursday- Saturday- 15:30- 23:00hrs.
Contract Type: Permanent
Grade: Operational
Salary: £19,204 rising to £21,430 after 1 year (including a non-consolidated shift allowance of up to 15%)
The closing date for applications is Sunday 29th December @ 23:59hrs.
Location: You could be based anywhere in the Greater London area, depending on business requirements.
The Role: Compliance, Policing Operations and Security (CPOS) is responsible for enforcement, compliance, policing and security and community safety across TfL. Our work contributes to keeping our transport network safe and secure, improving passenger confidence, and ensuring that the rules and regulations are enforced in a fair and proportionate manner.
Key Accountabilities:
* Providing high levels of customer service to members of the public and the users of TfL services
* Carrying out enforcement and compliance activity across specified modes of transport, i.e., London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre
* Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks.
* Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
* Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RSAS) and byelaw enforcement
* Attending court to provide evidence (when required and training provided)
Skills, Knowledge & Experience:
* Good communication skills - verbal and written across all levels.
* Ability to defuse potentially difficult situations.
* Resilience with the ability to remain positive in difficult situations.
* Willingness and desire to develop new skills and knowledge.
* Ability to build effective working relationships at all levels internally and externally.
* Ability to use initiative and sound judgment, make informed decisions or recommendations and work under pressure.
* Competent in the use of mobile devices and computers.
* Working in an operational environment, preferably in on-network enforcement and compliance roles is desirable but not essential.
* Experience of working in roles and dealing with difficult situations is desirable, for example police officers, PCSO’s, Prison Officers, Security etc. although this is not essential as full training will be given.
Application processes:
The tests will be sent out via panpowered.com (Talogy). You will have 7 days (168 hours) in which to complete from the date and time it was sent. If you have not received the email within 48 hours of applying (excluding weekends), please check your junk/spam emails. If you are unable to locate your invite, please contact the Recruitment Team on the contact details provided at the bottom of this job description.
No extensions will be granted, therefore If you are unable to complete your test within the 7 days, we would advise you to refrain from submitting your application at this time. If you do not complete the tests within 7 days of receiving the email, you will be automatically removed from the process.
The final stage will consist of a face-to-face interview in London.
Assessment Process:
The recruitment process consists of 3 stages. You will need to pass each stage to progress onto the next:
Stage 1: Online Application form and screening questions
Stage 2: Online Tests
Stage 3: Assessment centre consisting of competency and scenario-based interview.
Please note it will take 10-14 days after the final assessment event to hear the outcome.
Vetting:
The role requires Community Safety Accreditation Scheme (CSAS) & Railway Safety Accreditation Scheme (RSAS) authority. This means that all Operations Officers will be police vetted to Non-Police Personnel Vetting Level 2 with Counter Terrorism Check (NPPV2/Full).
You will be required to maintain your vetting status throughout your employment, this includes renewals which presently take place on a 3 yearly cycle or to a frequency as determined by the police service. If for any reason you are unable to maintain your vetting status, your employment will be terminated.
The vetting process will commence before you have started in the role. It is important to be aware that the vetting process includes detailed checks, including but not limited to checks related to:
* Family members’ criminal history (or other police intelligence about this matter)
* The criminal history (or other police intelligence about this matter) of everyone living at the same address as you.
* Your own criminal history (or other police intelligence about this matter)
* Any civil convictions
* Any driving offences
* Counter Terrorism Check
You should also be aware that the Rehabilitation of Offenders Act 1974 does not apply to police vetting, this means that any criminal history or civil conviction history will be considered by the MPS in reaching a decision.
Training:
You will complete 16 weeks classroom training which will aim to give you all the knowledge and skills required to begin your career as an Operations Officer.
Following your initial training you will work a variety of shifts across our network, where you will work alongside experienced officers, this will help you put your training into practice and further develop your skills and knowledge.
During training you will:
* Be continually assessed against our values.
* Study the rules and regulations of our diverse network to help equip you with the legal knowledge required to carry out enforcement.
* Be required to pass several knowledge tests.
* Undertake scenario-based exercises and pass these.
* Learn how to use our systems and equipment.
* Complete on-street assessments
* Pass all mandatory training such as personal safety training, first aid etc.
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow:
* Final salary pension scheme
* Free travel for you on the TfL network
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home and interest free loan
* 30 days annual leave (Pro rata dependent on role) plus public and bank holidays.
* Tax-efficient cycle-to-work programme
* Retail, health, leisure, and travel offers.
* Discounted Eurostar travel
To be eligible for this vacancy you must be:
* 18 years old and over and be eligible to work in the UK.
* Need to have been resident in UK for at least 3 years prior to the date of application.
Further information:
Due to the expected high response rate, we reserve the right to close this campaign earlier than the published closing date once we have a suitable pool of applicants.
Contacting Us:
If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email HighVolumeCampaigns@tfl.gov.uk
Appointment to post:
Candidates must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening, and a drug & alcohol test. Failure to pass any of these will result in the offer of employment being withdrawn.
Equality and Diversity:
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all the essential criteria.
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