As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
We are looking for a Customer Service Specialist to be part of our After sales team, based in Hounslow BYD London Office, and will be required to travel.
Your key responsibilities will be:
* Respond to customer inquiries promptly and professionally via phone, email, chat, or in person (depending on the role).
* Effectively listen to customer concerns.
* Research and resolve customer issues efficiently, utilising company knowledge base and resources.
* Provide accurate and helpful information regarding our products or services.
* Process customer feedback.
* Document customer interactions and maintain accurate records.
* Escalate complex issues to senior representatives when necessary.
* Proactively identify and suggest solutions to improve customer satisfaction.
* Always maintain a positive and professional demeanour.
* Assist your colleagues in their roles when required and possible.
* Liaise with the workshop team to keep customers informed on progress
* Creating job cards for the workshop and engineers
* Complete daily and weekly spreadsheets.
Your profile:
* High school diploma or equivalent required.
* Minimum 1 year of experience in customer service or a related field preferred.
* Excellent communication and interpersonal skills, both written and verbal.
* Ability to build rapport and develop positive relationships with customers.
* Active listening skills and a genuine desire to help others.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook) a plus.
* Experience with a CRM system (Customer Relationship Management) preferred.
* A positive attitude and a willingness to learn.
* Has right-to-work in the UK.
We Offer:
* Performance and experience-based competitive salary.
* Workplace pension
* 25 holidays plus bank holidays
* Department & company-wide teambuilding events.
* An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team