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Debt Collection Finance Assistant, Chelmsford
Client: Essex County Council
Location: Chelmsford
Job Category: Finance
EU work permit required: Yes
Job Reference: 3c834bd7b2e6
Job Views: 7
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
Debt Collection Finance Assistant
Fixed Term, Full Time
Working Style: Anywhere Worker role with the expectation the successful worker will attend County Hall, Chelmsford one day per week, with the set team day being a Tuesday.
Interview date: Monday 24th February 2025. Interviews will be undertaken remotely using Microsoft Teams.
Please note this is a Fixed Term Contract opportunity for a period of 12 months.
This position is focused on credit control and not accountancy. Customer interaction by phone/email is the primary function, so good communication skills are essential.
The Role
Working within Income Collection to maximize income generated for Services in Adult Social Care at Essex County Council, ensuring effective recovery of aged debt. Finance Assistants will work with customers to ensure prompt payment of invoices for Adult Social Care services and arrange automated future payments including direct debits.
Responsibilities include:
* Ensure effective recovery of Adult Social Care Income.
* Build key stakeholder relationships and manage conversations to resolve debt issues.
* Contribute towards delivery of Key KPI’s in a compassionate and compliant manner.
* Manage queries and disputes to ensure effective resolutions.
* Negotiate payments and promote automated processes to service users.
* Process and manage financial transactions, ensuring quality, consistency, and accuracy.
* Deliver all activities to meet defined deadlines, proactively reporting any risks or issues.
* Provide support and guidance to customers in line with financial processes.
* Carry out basic reporting to manage organizational performance and ensure compliance.
* Work collaboratively across P2P and Income to deliver finance support.
* Recommend process improvements for organizational efficiency.
* Maintain currency on legislation changes and translate these into local policy.
The Experience You Will Bring
* Excellent communication and interpersonal skills.
* Good telephone manner with a firm, fair, and friendly approach.
* Ability to handle confidential information and meet deadlines.
* Competency using Microsoft Office packages including Outlook, Word, and Excel.
* Some knowledge of P2P/Income systems and experience in accounts payable/receivable is desirable.
* Negotiation skills.
Why Essex?
Essex County Council is a proud Disability Confident Leader, committed to inclusivity and diversity in our workforce. We are dedicated to safeguarding and promoting the welfare of children and vulnerable adults.
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