Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement. To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: To repair, diagnose and replace PC's, laptops, printers, servers, retail equipment and associated peripherals. Achieve KPI target of 5 visits/fixes per day Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time. Be able to provide customer builds and configuration to desk. Skills and experience: Knowledge and experience of PC, laptop, printer and associated peripherals operation AV experience Good customer service skills Security clearance, or willingness to apply required UK Driving Licence