Head of Administration - Norwich
Contract Personnel are looking for an experienced Head of Administration for a well-established mortgage and protection consultancy in Norwich.
In this role, you will undertake management and administrative tasks, ensuring that the administrators receive adequate support to work efficiently within the admin team and report to the Directorship team.
How does the day-to-day look?
Manage a team of administrators.
Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers and GP’s to obtain the latest case updates and report these back to the corresponding mortgage advisors.
Keeping internal records updated
Handle queries from Mortgage Advisors / Estate agents and Managing Directors.
Additional duties in busier periods, including producing marketing materials to send externally to referrers.
Assisting with keying mortgages up until submission of the application.
Allocating referrals to Mortgage Advisors and liaising with Estate Agents.
Providing weekly and monthly updates to Estate agents.
Assisting the Managing Directors with ad-hoc duties when required.
You will have:
Previous Mortgage Administration experience desirable.
Previous experience managing/supervising a team.
Outstanding communication and interpersonal abilities.
Knowledge of Microsoft programs (Excel, Word and outlook).
Excellent organizational skills.
Problem-solving attitude with an eye for detail.
Strong written an...