About the Role
This is no black-and-white, two-plus-two-makes-four HR role. If you’re looking for something with a little more to challenge you, this is a real opportunity to get stuck in during a time of change in Retail and as Clarks come up to our 200th year anniversary. Positivity will be the key to your success – the kind that sees you excitedly identifying needs and creating solutions to help the brand further continue its’ legacy.
Supporting the People Experience (PX) partner you will support and deliver the people strategy for the assigned business area, providing commercial, pragmatic and value-added solutions to build high performance, outstanding stakeholder experience and compliance to company and legal standards.
What You’ll Bring with You
We’re looking for someone with experience in an ER advisory role, at least 5 years with strong knowledge of employment law and HR best practices ideally in a fast-paced environment.
Agile, positive and output oriented, you will be CIPD qualified or working towards this qualification. Retail experience would be advantageous.
This is a role for someone with a great attitude who loves to interact with other HR teams, have credible impact and influence in all the right ways.
What You’ll Be Doing
This role will see you coaching and supporting our line managers to review performance of their teams to ensure issues are identified and managed with the aim of improving performance. In addition, provide expert and commercially sound advice and guidance on all transactional lifecycle events, specifically supporting ER and Change Management activity where required. Managing LTS cases, store closures and TUPE transfers.
Accountabilities:
* Support the People Experience Partner by owning and delivering designated aspects of the People Plan for your business areas, providing specialist HR Input and support in the delivery of initiatives, projects and organisational change.
* Provide support on disciplinary, grievance, TUPE, redundancy and general employee relations matters. Escalate complex ER issues as applicable to People Experience Partner.
* Support the L & D team and Regional Trainer in the design and delivery of Employee Lifecycle based capability training events.
* Work with the Employment Lawyer, ACAS and external advisors in obtaining advice including preparing for and attending Employment Tribunals and communicating with union representatives.
* Provide knowledgeable and commercially balanced guidance, input and advice on HR policies and procedures to line managers which are in line with Company Policy and legislation; ensuring good practise is also adhered to.
* Establish key relationships and work with line managers to ensure effective management of employee lifecycle events; coaching and influencing where required and working to raise line manager capability in managing employees effectively. Escalate as appropriate common capability themes to the People Experience Partner / Director.
* Pro-actively assist line managers in controlling employee absence. Work with external Occupational Health Advisors to manage cases through to resolution. Escalate any complex cases to People Experience Partner as necessary.
* Monitor, review and investigate employee trends and people issues through effective use of management information and reporting, identifying root cause and proposing solutions which will address them
* Work all the time to Company Policies and Procedures and within the administrative guidelines and SLA’s of the HR Service Centre. Pro-actively identify opportunities for process improvement and raise accordingly.
* Actively seek feedback from business areas on all aspects of HR policy, and transactional processes and procedures in order to feed into process improvement.
* Maintain personal CPD on all aspects of generalist HRM.
Key Performance Indicators:
* Achieving Employee Relations case service level
* Updating policies and educating on upcoming employment legislation
* Identifying trends and themes to make necessary recommendations
* Upskill managers through training / coaching
Skills, Knowledge and Experience:
* Experience in a generalist HR role with knowledge of employment law and HR best practices
* Function related qualification i.e. CIPD
* Good skills and knowledge in all facets of HR including understanding of interaction with other HR teams
* Interpersonal skills with credible impact, ability to influence with good resilience
* Analytical and judgement skills with the ability to utilise various data sources to draw conclusion and make recommendations
* Collaborative working style with a clear focus on delivering outcomes
* Commercially astute
* Experienced in Employee Relations and working with Third parties such as Employment Lawyers, Unions and other Advisors
* Experience of managing people related impacts during organisational change