Social network you want to login/join with:
Hours: 40 hours, Monday To Saturday - 08:00 To 20:30
Location: Colindale, North London with hybrid working
Hello, we’re UW
We’re the UK’s only genuine multi-service provider, providing energy, broadband, mobile and home insurance to over 900,000 customers.
Our goal is to double in size over the next five years so we need lots more great people to join us in our journey.
Everybody matters at UW. We embrace different perspectives, life experiences and personalities in an inclusive environment where people can have fun and grow together.
Although we’re a FTSE 250 company and have been around for 25 years, we still have a small company feel and the culture of a start-up. You’ll be joining a bunch of genuinely friendly people who love working together and really want to make a difference.
We put people first. It’s all about you...
Reporting to a Financial Services Team Leader, the FS Customer Service Advisor role sits within FS Operations and is the first line for our customers calling to discuss their financial service needs. You’ll provide a high level of customer service and ensure a positive customer journey is experienced by all of our customers.
You’ll need to be willing to deal with challenging and vulnerable customers; there is a lot to learn and things are always changing. But we’ll give you all the training you need when you join, and then once you are part of a team, you’ll have people around you for continued learning and encouragement.
We work together. Your team and the people you will work with…
As part of our Financial Services Team, you’ll be the person who gives us a voice and connects us to our customers. You’ll help to solve our customers’ problems, providing them with support, advice and the peace of mind that their query will be resolved.
We deliver progress. What you’ll do and how you will make an impact...
1. Answer incoming customer calls promptly and professionally.
2. Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions.
3. Handle customer complaints with empathy and patience, aiming for first-call resolution whenever possible.
4. Follow call centre guidelines to ensure consistency and quality of service.
5. Utilise computer systems to access customer accounts, input data, and document interactions accurately.
6. Collaborate with team members and Managers to meet performance targets and maintain service standards.
7. Stay updated on product knowledge, company policies, and procedures to assist customers effectively.
8. Demonstrate strong communication skills, active listening, and problem-solving abilities.
9. Adhere to call centre policies regarding attendance, punctuality, and adherence to schedules.
10. Maintain professionalism and composure during challenging customer interactions.
You’ll work towards a number of KPIs such as:
* Compliance score
* Calls per hour
Why work for us?
Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
£23,000 to £25,000 depending on industry experience within energy and/or telco, plus an additional £500 on passing probation and an increase to £26,000 after two years assuming performance.
Huge opportunities for exposure & development as we scale up.
Access to Spark – a holistic approach to learning and development created by UW to empower our people's personal and professional growth.
33 days holiday including Bank Holidays.
Life Insurance up to 4 x your salary.
Discounted healthcare & medical cash plans.
A free virtual GP service.
Share options and Save As You Earn Scheme.
A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools.
Discounted UW services (30% mobile & broadband, 10% energy & insurance).
A UW cashback card - earning you cashback on all your spending!
Recruitment Process:
The process can take up to 2 weeks (but can sometimes take less than 1!).
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
#J-18808-Ljbffr