We have vacancies in the following sectors
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!
Main area: Administration
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 273-DS-6908178
Site: Moorfields Eye Hospital
Town: London
Salary: £29,485 - £31,088 per annum, pro rata, Including HCAS
Salary period: Yearly
Closing: 29/01/2025 23:59
Moorfields - A global leader in Ophthalmology
We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff, we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellite sites. In partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre, we lead one of the most impactful ophthalmic research programmes in the world.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
Job overview
If you have good organisational skills, are responsible and like to take challenges, this would be a great opportunity to be part of a valuable Elective Care Team that comprises Ward Clerks, Admissions Co-Ordinators and RTU - injection service.
Main duties of the job
1. The job holder will be part of the Elective Care Team, consisting of Ward clerks, Admissions co-ordinators and RTU - injection service.
2. Manage day to day running of the ward without supervision.
3. Provide a high standard reception service and general administrative support whilst being first point of contact to patients.
4. When cancelling patients, accurately record their RTT status ensuring the correct pathway is maintained.
5. Admit and discharge patients in a timely manner.
6. Book post-operative appointments within the times and clinics stated.
7. Respond to all requests and other queries via email promptly.
8. Manning Netcall - the trusts telephone system.
9. Booking of transports/interpreters.
10. Ensure all appropriate departments are kept informed regarding changes to a patient’s surgery (cancellations).
11. Must have the ability to adapt to multicultural needs and requests.
12. Have a good attention to detail, good organisational skills, be pro-active in decision making, punctual, computer literate, and a good sense of humour.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
* Salary including High-Cost Area Supplement
* Opportunity to join the NHS Pension Scheme
* Free 24/7 independent counselling service
* Learning and development opportunities
* Easy and quick transport links
* A range of attractive benefits and discounts
* Access to Blue Light Card and other NHS Discount Schemes
* Free Pilates classes
* Full support and training to develop your skills
* Flexible working friendly organisation
Detailed job description and main responsibilities
1. Manage day to day running of the wards without supervision.
2. Provide a high standard reception service and general administrative support whilst being first point of contact to patients.
3. Admit and discharge patients in a timely manner.
4. Book post-operative appointments within the times and clinics stated.
5. Respond to all requests and other queries via email promptly.
6. Booking of transports/interpreters.
7. Accurately record patient’s attendance and discharges on the Trust’s electronic system correctly.
8. Maintain a good knowledge of RTT outcomes and the effect it has on patient pathways.
9. Accurately discharge patients once surgery complete using the correct RTT code.
10. When cancelling patients, accurately record their RTT status ensuring the correct pathway is maintained.
11. Liaise with the coding team to ensure patient pathway through surgery is recorded accurately on PAS.
12. Liaise very closely with the other team members within the Elective Care Team.
13. Track all patient Health Records appropriately to the relevant service, using the electronic case note tracking system.
14. Respond to all requests and other queries via email promptly.
15. Communicate with Jungle ward and DSU to get updates on the admitting and discharge of Moorfields patients.
16. To liaise and communicate effectively with nurses/doctors and theatres of any changes or problems that arise on the day of surgery for patients.
Person specification
Knowledge and Skills
* Ability to work effectively and harmoniously within the team structure.
* Computer literate.
Experience
* Previous clerical experience in a demanding customer/patient facing role.
* Experience of working in a health care environment.
Qualifications
* Good general education including English and Maths at GCSE A-C or equivalent.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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