Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Risk Manager - Customer Governance
About this Role
This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer focussed forums, ensuring we are focusing on the key areas as a business.
What we’re looking for
* Risk management professional with internal risk management experience
* A good understanding of customers, customer regulation and Consumer Duty
* You’ll have proven experience in analysing qualitative and quantitative data and be able to succinctly summarise findings into key insights
* Great stakeholder management skills and the ability to collaborate and influence a wide range of different people
* Able to partner within and beyond the team, building productive, cross business relationships with a positive ‘can do’ attitude
* Meticulous attention to detail ensuring there is thoroughness and accuracy when completing presentations and reports
* You’ll have solid judgement and have the ability to make recommendations that involve several different types of risk (e.g. Customer Outcomes and Business Operations)
* You’ll be commercially minded and comfortable developing a good understanding of the business, working out the best way to share important information on our customers
* You’ll be a critical thinker who seeks to deeply understand opportunities to improve outcomes for our customers. You’ll do this across multiple different competing priority, to identify those with the highest leverage and impact for change
What you’ll do
* Partner with the business to ensure consumer committee and forum materials are captured, reviewed and challenged where applicable
* Support the facilitation of key Consumer Duty governance committees.
* Play a core role in the ongoing programme of governance improvement across the Risk Office and wider business
* Review insights identified across multiple sources (in particular customer journey testing), and highlight any key themes that are consistent across these, or any relevant issues identified in single tests - and report these back to senior stakeholders.
* Be a lead within the department, advocating for our customers and using external and internal insights to support your thinking. Be comfortable building your internal and external network and ensure that you always have a good understanding of where the bar is on outcomes
Where and how you'll work
This is a permanent position based in our Nottingham offices.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
* Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
* We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
* Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
* Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Capital One is committed to diversity in the workplace.
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