As our Team Leader, you will be working under the guidance of The Registered Manager, providing clear, structured leadership to the local teams, ensuring that the highest standard of care and support is always provided. The role will also involve:
* Ensure support plans and support records are up to date.
* Ensure all records, including finances and medication, are audited following company policy to ensure compliance.
* Ensure shifts are scheduled and covered to meet the needs of service users at Unique Care Network Limited.
* Recruit staff in accordance with Unique Care Network Limited recruitment policy and procedure and ensure that admin is well informed of what paperwork to file.
* Induct new staff.
* Organise and plan upcoming supervisions and appraisals for support workers.
* Carry out spot checks to ensure that support workers are providing service users with assistance to accomplish daily tasks.
* Administer medication for service users following Unique Care Network Limited policies and procedures and completing medication competencies for support workers.
* Ensure that staff allocated to provide the service are fully trained and competent to meet the needs of that person.
* Ensure that any problems, concerns, or changes are reported to the service user’s family.
* Build rapport with service users and their families.
* Work effectively with professionals to support the service user holistically.
* Prepare and attend professional and MDT meetings in the absence of the Manager.
* Have a clear understanding of the principles of Mental Capacity and Best Interests Decisions and their processes.
* Exhibit excellent telephone manner to deal with staff and service users under pressure.
* Ensure that staff are introduced to service users before they are allocated to their support.
* Adapt and address situations quickly.
* Manage travel delays and staff shortages to mitigate the impact on the Service User, managing and minimising their distress and security in such situations.
* Exhibit excellent writing skills when reporting incidents and making safeguarding referrals.
Qualities Required for this role:
* Work in partnership with service users, their families, and external agencies, and speak up when things go wrong.
* Understand person-centred care and treat people as individuals who have choices.
* Treat people with kindness and make everyone feel valued.
* Strive for quality in everything from collecting information to service delivery, understanding what quality in care means for people using the service.
* Be teachable and accept criticism, always focusing on improvement.
* Be open to learning and identify your weaknesses, sharing with the manager for additional training.
* Propose ideas on how things could be done better, ensuring appropriate services are provided for people using our services.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Ability to commute/relocate:
* Smethwick, West Midlands: reliably commute or plan to relocate before starting work (required)
Experience:
* Providing care: 1 year (preferred)
* Supervisory: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
* NVQ Level 2 Health & Social Care (preferred)
Work Location: In person
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