The role of a GP receptionist would include the following a. Maintaining and monitoring the practice appointment system b. Process face to face request, telephone request and e- requests for appointments c. Answer incoming phone calls on our cloud based telephone system, dealing with requests over the telephone d. Front desk duties, including greeting patients and visitor's appropriately e. Process prescription request, including online request f. Signposting to the correct services, which may include MSK referral, Pharmacy First g. Read code data on SystmOne h. Input data into the patients healthcare records as necessary i. Manage all queries as necessary in an efficient manner j. Maintain a clean, tidy, effective working area and reporting any health and safety issues to your manager k. Monitor and maintain reception notice boards l. Flexibility is required at times due to staff sickness or holiday cover M. To adhere to the practice policies, regarding security and confidentiality, record management roles and responsibilities as well as following the Information Governance Act