Job summary Bank Complex Healthcare Assistant (Female) Milton Keynes, Bedford, Dunstable KASE Care is looking for experienced and compassionate Female Complex Healthcare Assistants to join our bank staff team, providing high-quality, specialised care to individuals with spinal cord injuries, ventilation needs, tracheostomies, PEG/RIG feeding, and bowel management. This flexible role is ideal for HCAs looking to supplement their hours while gaining valuable experience in complex care. As a Bank Complex HCA, you must commit to working at least one shift per month and will receive full training and induction to ensure you deliver safe and effective care. If you are passionate about making a difference in the lives of individuals with complex needs, we would love to hear from you Main duties of the job Specialist Complex Care Provide one-to-one, person-centred care for individuals with spinal cord injuries, ventilation needs, tracheostomies, and PEG/RIG feeding. Bowel Management Assist with manual evacuation, suppositories, and other bowel care procedures. Tracheostomy & Ventilation Care Monitor, suction, and maintain tracheostomy tubes and ventilators to ensure airway safety. Cough Assist & Autonomic Dysreflexia Management Recognise symptoms, operate cough assist devices, and respond effectively to autonomic dysreflexia episodes. PEG/RIG Feeding & Medication Administration Safely administer enteral feeds and medications in line with care plans. Catheter Care Maintain hygiene and monitor for signs of infection or complications. Moving, Handling & Repositioning Assist with safe transfers, hoisting, and pressure area care. Record Keeping Maintain accurate care documentation and report changes in the service user's condition. Emotional & Social Support Provide companionship and reassurance, promoting dignity and independence. These duties ensure service users receive high-quality, specialist care in their own homes, supporting their well-being and independence. About us KASE Care is a specialist healthcare provider dedicated to delivering high-quality, person-centred care to individuals with complex healthcare needs. Our services are designed to support individuals in their own homes, promoting independence, dignity, and an improved quality of life. We specialise in spinal cord injury care, ventilation management, tracheostomy care, PEG/RIG feeding, bowel management, and autonomic dysreflexia management, among other complex care needs. Our highly skilled team of Healthcare Assistants, Support Workers, and Nurses work closely with healthcare professionals, families, and service users to provide tailored care plans that meet individual needs. At KASE Care, we prioritise training, professional development, and compassionate care, ensuring that our staff are fully equipped to deliver safe, effective, and high-quality support. With a strong reputation for excellence and reliability, we are committed to making a real difference in the lives of those we care for. Date posted 13 March 2025 Pay scheme Other Salary £13 to £16 an hour to increase upon completion of probation Contract Permanent Working pattern Part-time, Flexible working Reference number L0068-25-0010 Job locations Head Office - High Beech Road High beech house Loughton Great Britain IG10 4BL Job description Job responsibilities Job Title: Bank Complex Healthcare Assistant (Female) Locations: Milton Keynes, Bedford, Dunstable Job Type: Bank Staff (Minimum of One Shift Per Month Required) Salary: On Probation: £13 - £16 per hour Post-Probation: £14 - £17 per hour About KASE Care KASE Care is a leading provider of specialist homecare services, delivering high-quality, person-centred care to individuals with complex healthcare needs. We are seeking experienced and dedicated Female Complex Healthcare Assistants to join our bank staff team, supporting service users across Milton Keynes, Bedford, and Dunstable. About the Role As a Bank Complex HCA, you will provide specialist care to individuals with spinal cord injuries, ventilation needs, tracheostomies, and other complex conditions. You will assist with bowel management, PEG/RIG feeding, medication administration, catheter care, and autonomic dysreflexia management, ensuring that service users receive the highest standard of care in their own homes. This is a flexible role, ideal for HCAs looking to supplement their hours while gaining experience in complex care. To remain as a bank staff member, you must commit to working at least one shift per month. Key Responsibilities Provide one-to-one complex care tailored to each service users needs. Assist with bowel management, including manual evacuation and suppositories. Support tracheostomy and ventilation care, including monitoring and suctioning. Operate and monitor cough assist devices to maintain respiratory function. Recognise and manage autonomic dysreflexia episodes, ensuring prompt intervention. Assist with PEG/RIG feeding, ensuring correct procedures are followed. Safely administer medication in line with care plans and regulatory guidelines. Manage catheter care, including monitoring and hygiene maintenance. Support with moving, handling, and repositioning using hoists and mobility aids. Maintain accurate and detailed records, ensuring compliance with care protocols. Provide emotional and social support, promoting the well-being of service users. Requirements Must be female (Occupational Requirement under the Equality Act 2010). Previous experience in complex care, particularly with spinal cord injuries, ventilation, tracheostomies, PEG/RIG feeding, bowel management, and autonomic dysreflexia (training available for suitable candidates). Ability to work independently and within a team, providing high-quality, person-centred care. Strong communication and record-keeping skills. Enhanced DBS check (or willingness to obtain one). Commitment to working at least one shift per month to remain on the bank staff team. Training & Induction Process All candidates must attend: A full-day recruitment session at our head office in Loughton, Essex. If successful, a five-day induction training programme at our head office. Shadow shifts with service users to gain hands-on experience before starting independent work. Benefits of Joining KASE Care Competitive pay rates with progression after probation. Flexible working hours to suit your availability. Comprehensive training and ongoing professional development. Supportive and friendly work environment. Opportunities to gain experience in complex healthcare settings. Job description Job responsibilities Job Title: Bank Complex Healthcare Assistant (Female) Locations: Milton Keynes, Bedford, Dunstable Job Type: Bank Staff (Minimum of One Shift Per Month Required) Salary: On Probation: £13 - £16 per hour Post-Probation: £14 - £17 per hour About KASE Care KASE Care is a leading provider of specialist homecare services, delivering high-quality, person-centred care to individuals with complex healthcare needs. We are seeking experienced and dedicated Female Complex Healthcare Assistants to join our bank staff team, supporting service users across Milton Keynes, Bedford, and Dunstable. About the Role As a Bank Complex HCA, you will provide specialist care to individuals with spinal cord injuries, ventilation needs, tracheostomies, and other complex conditions. You will assist with bowel management, PEG/RIG feeding, medication administration, catheter care, and autonomic dysreflexia management, ensuring that service users receive the highest standard of care in their own homes. This is a flexible role, ideal for HCAs looking to supplement their hours while gaining experience in complex care. To remain as a bank staff member, you must commit to working at least one shift per month. Key Responsibilities Provide one-to-one complex care tailored to each service users needs. Assist with bowel management, including manual evacuation and suppositories. Support tracheostomy and ventilation care, including monitoring and suctioning. Operate and monitor cough assist devices to maintain respiratory function. Recognise and manage autonomic dysreflexia episodes, ensuring prompt intervention. Assist with PEG/RIG feeding, ensuring correct procedures are followed. Safely administer medication in line with care plans and regulatory guidelines. Manage catheter care, including monitoring and hygiene maintenance. Support with moving, handling, and repositioning using hoists and mobility aids. Maintain accurate and detailed records, ensuring compliance with care protocols. Provide emotional and social support, promoting the well-being of service users. Requirements Must be female (Occupational Requirement under the Equality Act 2010). Previous experience in complex care, particularly with spinal cord injuries, ventilation, tracheostomies, PEG/RIG feeding, bowel management, and autonomic dysreflexia (training available for suitable candidates). Ability to work independently and within a team, providing high-quality, person-centred care. Strong communication and record-keeping skills. Enhanced DBS check (or willingness to obtain one). Commitment to working at least one shift per month to remain on the bank staff team. Training & Induction Process All candidates must attend: A full-day recruitment session at our head office in Loughton, Essex. If successful, a five-day induction training programme at our head office. Shadow shifts with service users to gain hands-on experience before starting independent work. Benefits of Joining KASE Care Competitive pay rates with progression after probation. Flexible working hours to suit your availability. Comprehensive training and ongoing professional development. Supportive and friendly work environment. Opportunities to gain experience in complex healthcare settings. Person Specification Qualifications Essential Tracheostomy Care Training Essential for managing and maintaining tracheostomy tubes safely. Ventilation Management Training Experience in providing care for service users requiring ventilatory support. Medication Administration Certification Understanding of safe medication handling and administration in line with care plans. Bowel Management Training Competency in bowel care procedures, including manual evacuation and suppositories. PEG/RIG Feeding Training Knowledge and experience in managing enteral feeding tubes safely and effectively. Moving & Handling Training Certification in safe manual handling, including repositioning and the use of hoists. Cough Assist Training Experience using cough assist devices to support respiratory function. Autonomic Dysreflexia Management Training Essential for recognising and responding to this life-threatening condition. Catheter Care Training Experience in managing urinary catheters, maintaining hygiene, and monitoring for complications. Infection Control Certification Understanding of infection prevention, particularly in tracheostomy and bowel care. Enhanced DBS Check A valid enhanced Disclosure and Barring Service (DBS) check or willingness to obtain one. Desirable NVQ Level 4 in Health & Social Care Demonstrates advanced knowledge and expertise in complex care. Advanced Tracheostomy & Ventilation Care Training Further specialised training beyond the basic requirements. PEG/RIG Feeding & Enteral Nutrition Certification Advanced knowledge of managing feeding tubes and enteral nutrition. First Aid & CPR Certification Essential for responding to medical emergencies effectively. Safeguarding Adults Training (Level 3) In-depth understanding of safeguarding protocols to protect vulnerable individuals. Catheter & Stoma Care Training Practical knowledge of managing urinary catheters and stomas. Palliative & End-of-Life Care Training Experience in providing compassionate care for individuals with life-limiting conditions. Mental Health Awareness Training Understanding how to support individuals with psychological and emotional needs. Pressure Area Care & Tissue Viability Training Knowledge of preventing and managing pressure sores. Autonomic Dysreflexia Advanced Training Further education on managing this life-threatening condition effectively. Infection Control (Advanced Certification) Ensuring strict hygiene and infection control, particularly for respiratory and bowel care. Manual Handling Assessor Training Allows for assessing and implementing safe handling techniques. Experience Essential Experience in Complex Care Providing one-to-one care for individuals with spinal cord injuries, ventilation needs, and tracheostomies. Tracheostomy & Ventilation Care Experience Hands-on experience managing tracheostomy tubes, suctioning, and ventilators. Bowel Management Experience Supporting service users with manual evacuation, suppositories, and bowel care routines. PEG/RIG Feeding Experience Assisting with enteral feeding and managing feeding tubes safely. Medication Administration Experience Administering medication in line with care plans and healthcare regulations. Cough Assist Device Experience Using cough assist devices to support respiratory function. Autonomic Dysreflexia Management Recognising symptoms and taking immediate action to prevent complications. Catheter Care Experience Managing urinary catheters, maintaining hygiene, and monitoring for infections. Moving & Handling Experience Assisting with safe transfers, repositioning, and using hoists or mobility aids. Infection Control & Hygiene Practices Ensuring high standards of infection prevention in tracheostomy, bowel, and catheter care. Record Keeping & Documentation Maintaining accurate care records and reporting changes in service users' conditions. Experience Working in a Healthcare Setting Providing complex care in hospitals, domiciliary care, or private homecare settings. Desirable Experience in Spinal Cord Injury Rehabilitation Supporting individuals with physical therapy, mobility aids, and long-term recovery plans. Experience in Palliative & End-of-Life Care Providing compassionate care for individuals with life-limiting conditions. Experience with Neurological Conditions Working with individuals who have brain injuries, strokes, or neurodegenerative diseases. Advanced Ventilation & Tracheostomy Care Managing invasive and non-invasive ventilation in complex cases. Experience in PEG/RIG Feeding & Enteral Nutrition Supporting individuals with nutritional care plans and feeding tube maintenance. Experience in Catheter & Stoma Care Managing long-term catheter use, stoma care, and preventing complications. Experience Handling Emergency Situations Responding to medical emergencies, respiratory distress, and autonomic dysreflexia episodes. Experience with Challenging Behaviours Supporting individuals with mental health challenges, cognitive impairments, or behavioural needs. Experience in Working with Multidisciplinary Teams Collaborating with nurses, physiotherapists, occupational therapists, and doctors. Experience in Live-in or 24/7 Care Providing long-term or continuous support for individuals with complex needs. Pressure Area & Tissue Viability Care Preventing and managing pressure sores and skin integrity issues. Experience Using Assistive Technology & Adaptive Equipment Supporting individuals with communication devices, specialist wheelchairs, and home adaptations. Person Specification Qualifications Essential Tracheostomy Care Training Essential for managing and maintaining tracheostomy tubes safely. Ventilation Management Training Experience in providing care for service users requiring ventilatory support. Medication Administration Certification Understanding of safe medication handling and administration in line with care plans. Bowel Management Training Competency in bowel care procedures, including manual evacuation and suppositories. PEG/RIG Feeding Training Knowledge and experience in managing enteral feeding tubes safely and effectively. Moving & Handling Training Certification in safe manual handling, including repositioning and the use of hoists. Cough Assist Training Experience using cough assist devices to support respiratory function. Autonomic Dysreflexia Management Training Essential for recognising and responding to this life-threatening condition. Catheter Care Training Experience in managing urinary catheters, maintaining hygiene, and monitoring for complications. Infection Control Certification Understanding of infection prevention, particularly in tracheostomy and bowel care. Enhanced DBS Check A valid enhanced Disclosure and Barring Service (DBS) check or willingness to obtain one. Desirable NVQ Level 4 in Health & Social Care Demonstrates advanced knowledge and expertise in complex care. Advanced Tracheostomy & Ventilation Care Training Further specialised training beyond the basic requirements. PEG/RIG Feeding & Enteral Nutrition Certification Advanced knowledge of managing feeding tubes and enteral nutrition. First Aid & CPR Certification Essential for responding to medical emergencies effectively. Safeguarding Adults Training (Level 3) In-depth understanding of safeguarding protocols to protect vulnerable individuals. Catheter & Stoma Care Training Practical knowledge of managing urinary catheters and stomas. Palliative & End-of-Life Care Training Experience in providing compassionate care for individuals with life-limiting conditions. Mental Health Awareness Training Understanding how to support individuals with psychological and emotional needs. Pressure Area Care & Tissue Viability Training Knowledge of preventing and managing pressure sores. Autonomic Dysreflexia Advanced Training Further education on managing this life-threatening condition effectively. Infection Control (Advanced Certification) Ensuring strict hygiene and infection control, particularly for respiratory and bowel care. Manual Handling Assessor Training Allows for assessing and implementing safe handling techniques. Experience Essential Experience in Complex Care Providing one-to-one care for individuals with spinal cord injuries, ventilation needs, and tracheostomies. Tracheostomy & Ventilation Care Experience Hands-on experience managing tracheostomy tubes, suctioning, and ventilators. Bowel Management Experience Supporting service users with manual evacuation, suppositories, and bowel care routines. PEG/RIG Feeding Experience Assisting with enteral feeding and managing feeding tubes safely. Medication Administration Experience Administering medication in line with care plans and healthcare regulations. Cough Assist Device Experience Using cough assist devices to support respiratory function. Autonomic Dysreflexia Management Recognising symptoms and taking immediate action to prevent complications. Catheter Care Experience Managing urinary catheters, maintaining hygiene, and monitoring for infections. Moving & Handling Experience Assisting with safe transfers, repositioning, and using hoists or mobility aids. Infection Control & Hygiene Practices Ensuring high standards of infection prevention in tracheostomy, bowel, and catheter care. Record Keeping & Documentation Maintaining accurate care records and reporting changes in service users' conditions. Experience Working in a Healthcare Setting Providing complex care in hospitals, domiciliary care, or private homecare settings. Desirable Experience in Spinal Cord Injury Rehabilitation Supporting individuals with physical therapy, mobility aids, and long-term recovery plans. Experience in Palliative & End-of-Life Care Providing compassionate care for individuals with life-limiting conditions. Experience with Neurological Conditions Working with individuals who have brain injuries, strokes, or neurodegenerative diseases. Advanced Ventilation & Tracheostomy Care Managing invasive and non-invasive ventilation in complex cases. Experience in PEG/RIG Feeding & Enteral Nutrition Supporting individuals with nutritional care plans and feeding tube maintenance. Experience in Catheter & Stoma Care Managing long-term catheter use, stoma care, and preventing complications. Experience Handling Emergency Situations Responding to medical emergencies, respiratory distress, and autonomic dysreflexia episodes. Experience with Challenging Behaviours Supporting individuals with mental health challenges, cognitive impairments, or behavioural needs. Experience in Working with Multidisciplinary Teams Collaborating with nurses, physiotherapists, occupational therapists, and doctors. Experience in Live-in or 24/7 Care Providing long-term or continuous support for individuals with complex needs. Pressure Area & Tissue Viability Care Preventing and managing pressure sores and skin integrity issues. Experience Using Assistive Technology & Adaptive Equipment Supporting individuals with communication devices, specialist wheelchairs, and home adaptations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kase Care Limited Address Head Office - High Beech Road High beech house Loughton Great Britain IG10 4BL Employer's website https://kasecare.co.uk/ (Opens in a new tab)