Job ID: 2925163 | Amazon UK Services Ltd.
This position is a Fixed Term Contract for a minimum of 6 months.
Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery. They provide proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having effective communication with the stakeholders (verbal and written) that build rapport.
The candidate should be able to communicate to a high standard in both verbal and written form, using an appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers and should have the passion to drive them to conclusion.
Key Job Responsibilities
Responsibilities Include, But Are Not Limited To:
1. Proactively monitor customer shipments to identify, address, and prevent potential issues.
2. Develop and execute effective service recovery plans as necessary.
3. Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a frictionless customer experience.
4. Identify and eliminate root causes of defects to drive efficiency in Amazon Freight's operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers.
5. Work within various time constraints to meet critical business needs.
BASIC QUALIFICATIONS
- Advanced proficiency in both written and verbal English (Minimum B2 Common European Framework of Reference, CEFR).
- Relevant experience of communicating with a wide range of stakeholders, including peers and leadership.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Relevant experience in analyzing data and creating reports for leadership.
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping, and Aces certification.
- Relevant experience in a logistical working environment.
- Proficiency in verbal and written German.
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