A Pharmacist Leader works to drive the business forward and with enthusiasm aims to meet the targets, aims and goals set by the Company both professionally and commercially and to provide the customer with outstanding customer service. Actively developing and promoting enhanced and other clinical services available within the location of the pharmacy, developing the professional side of the business. Abides by the code of ethics as set by the General Pharmaceutical Council, ensuring patients are the first concern. They are involved in maintaining and improving the health of the customer by providing advice on over-the-counter medicines, the dispensing of prescriptions and the provision of public health services.
Main Duties, Tasks and Responsibilities
The Pharmacist Leader has varying roles and responsibilities:
1. Independent Prescriber Status
2. Clinical Experience
3. Excellent Clinical and Medical Knowledge
4. Patient Safety First
5. Working to the code of ethics as laid down by the GPhC
6. Ensure full compliance of company policies and procedures
7. Ensure the pharmacy is open for trading and dispensing of prescriptions during registered hours of opening including any rota hours
8. To carry out the role of responsible pharmacist as required by the GPhC
9. Clinically checking all prescriptions and ensuring that medicines are accurately dispensed and safely supplied to the patient
10. Supervising the preparation of any medicines
11. Ensuring that patients are offered an MUR service where applicable
12. Accurately maintaining a register of controlled drugs
13. Overseeing the ordering and safe storage of medical products
14. Maintaining electronic records
15. Supervision of selling over-the-counter medicines
16. Counselling and advising the public on the treatment of minor ailments
17. Advising patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments
18. Ensure that the company’s current Standard Operating Procedures are complied with, up to date and understood by all relevant staff.
19. The Pharmacy Manager will have accountability for ensuring updates are responded to within the agreed timescale with the Pharmacy Superintendent
20. Ensuring that near-misses and dispensing errors are managed and reviewed in line with Company Policy
21. Ensure the Information Governance file is read and adopted by all team members
22. Ensure confidentiality is maintained according to the Information Governance file
23. Liaising with doctors regarding prescriptions
24. Deal with customer complaints politely and professionally to maintain goodwill
25. Ensure prescriptions are fully and accurately endorsed and submitted to the appropriate pricing authority each month
26. Oversee the preparation and checking of MDS systems for community patients and care homes
27. Oversee the organization and running of a prescription collection and delivery service to patients
28. Measuring and fitting compression hosiery
29. Developing and maintaining external relationships with other healthcare professionals GPs, nurses, PCTs, LPCs
30. Attend and complete any training required by the PCT to carry out local enhanced services
31. Promoting and developing services to benefit the patient e.g. diabetes screening, blood pressure monitoring
32. Ensuring any new available services are effectively introduced into the pharmacy
33. Keeping up to date with current pharmacy practice, new drugs and their uses
34. Attend meetings/training events organised by the Company
35. Completing and maintaining a Continuous Professional Development record along with a portfolio of learning in accordance to the requirements of the General Pharmaceutical Council
36. Managing, supervising and training the pharmacy team
37. Ensure that records are kept and maintained of all training undertaken by staff
38. Regular briefings regarding business performance, current local pharmacy initiatives/issues and store-specific information should be made and recorded regularly
39. Assist with ensuring one practice audit and one PCT audit are undertaken each year and outcomes are actioned
40. Assist with ensuring that the Community Pharmacy Patient Questionnaire is completed on time each year and outcomes actioned
41. Promoting sales of healthcare and other products and developing the business
42. Stock levels for dispensary and OTC should be maintained at the agreed levels as set by the line manager
43. Assist with budgeting and financial management, maximizing NHS items, OTC sales and driving the profitability within the pharmacy
44. Ensure that communication from Head Office is actioned/cascaded to staff effectively
45. Promote high retail, dispensary and good housekeeping standards in the pharmacy
46. Assist in ensuring Health & Safety procedures are followed and appropriate records are kept
47. Assist in ensuring PMR systems are fully maintained and all items dispensed as PMR directs and PIs and generic are used in accordance with company policy
48. Assist in ensuring IPOS is maintained as directed by Head Office
49. Ensure that confidentiality of company policies and business figures statistics is maintained
50. Ensure compliance with company promotional activities and stock ranging policy
51. Monitor the security of all cash and stock
52. Develop and maintain internal relationships within the company
53. Assist in the communication with the pharmacy team any changes in working practice brought about by the General Pharmaceutical Council or by Knights Chemist
54. Promote and maintain a high standard of cleanliness within the pharmacy
55. Ensure the Company dress code is followed by all members of the pharmacy team
This is not an exhaustive list; you may also be required to perform any ad hoc tasks.
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