Our client is a consultancy that provides a service within security and produces assessments which are required annually. They now need an experienced team leader to join their team and lead the existing team of 5 who manage renewals, referrals and respond to general inquiries, most of which lead to coordinating the booking of an assessor visit.
Responsibilities include:
1. Lead the team to achieve booking assessments
2. Implement KPIs and drive the team on a daily basis
3. Manage the assessors being utilized to capacity on a weekly basis
4. Coach, mentor, and empower the team
5. Report weekly figures to the MD
6. Lead by example and own some of the calls and bookings
7. Identify development areas of team members and support with training and guidance
8. Ensure that national bookings are cost-effective for travel by creating new bookings in that area on the same day
Skills & experience:
1. Experience of leading a team
2. Positive and forward-thinking
3. Sales and customer service experience
Hours of work:
Monday to Thursday, 9am to 5pm & Friday 9am to 4pm
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