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Forth Valley Help to Claim Regional Coordinator (Universal Credit) - Stirling District Citizens Advice Bureau
Job title: Forth Valley Help to Claim Regional Coordinator (Universal Credit)
Working Hours: 35 (Must be available to work a shift pattern between 8 am – 6 pm Monday – Friday plus during specified holidays, including the Christmas and Easter periods)
Type of contract: Fixed term to 31 December 2025, possible extension thereafter
More about the job
About the job: The Citizens Advice Network is set to deliver a comprehensive Help to Claim (HTC). From April 2022 Stirling District Citizens Advice Bureau Ltd will deliver the HTC, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment, via a digital-only service.
An HTC Multi-channel Coordinator (Universal Credit) will oversee the implementation and ongoing delivery of the Service through HTC advisers; and is managed by the Lead Bureau in an established geographical consortium. The Multi-channel Coordinator role involves management of the consortium/region adviser rota and performance, adviser supervision, and local stakeholder engagement and service promotion. The Multi-channel Coordinator must be fully HTC adviser trained in order to provide cover and rota support when required, as well as to provide exceptional up-to-date advice support to advisers.
How to apply: For further information and an application form, please use the links at the bottom of this page. Applications must be returned by Friday 25 October 2024 at noon to: To ensure the confidentiality of your application please mark the envelope “JOB APPLICATION”. For an informal discussion, if required, contact Craig on 01786 464773.
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